YALL!!! I finally got my stuff! @SouthwestAir did, in fact, deliver it to the wrong hotel. But @Hilton has unparalleled customer service and held my bag. I’m so thankful 😭
I know I messed up not putting them in my carry on— I own that, I take my meds at night so I didn’t think to— but at this point I guess @SouthwestAir just wants me to stop every mental health medication I take cold turkey. Cool cool coool.
@SouthwestAir why does your app now say you’re in the process of locating my bag? Seriously, it was in Orlando yesterday, you replied and said it was in Midway, where is my stuff??? Why is it this hard to get updates???
@SouthwestAir Sent you a DM. I really just want to know when to expect my bag— id like my medications and don’t want to just leave it at the hotel desk
The people who helped me at Birmingham were wonderful, but when they called Orlando @SouthwestAir baggage didn’t answer. Y’all don’t even have direct lines to each other?!