Hey @teslaeurope,
my Model 3 Performance attempted to autopark on September 17 and drove into my garage wall.
Your team pulled the telemetry and said there was no malfunction. How is that possible?
It’s actually a real pity that I am being ignored on all available channels.
Could have never imagined that a situation like this would ever occur.
@teslaeurope@Tesla
Hey @teslaeurope,
my Model 3 Performance attempted to autopark on September 17 and drove into my garage wall.
Your team pulled the telemetry and said there was no malfunction. How is that possible?
Here’s the damage and the wall it hit. The wall/floor colors are low-contrast in this lighting. There was no warning that Autopark might disengage or that extra caution was needed. If it failed to detect the boundary/obstacle, why isn’t that a system malfunction? @teslaeurope
Hey @teslaeurope,
my Model 3 Performance attempted to autopark on September 17 and drove into my garage wall.
Your team pulled the telemetry and said there was no malfunction. How is that possible?
@teslaeurope I love Tesla’s software. That’s why I bought the Performance. All I’m asking for is transparency: please release the telemetry for my car from Sept 17 so we can understand the failure path and fix it. DMs open. (Happy to share VIN + case # if needed)
@teslaeurope I’m now told I must pay for repairs - yet I still can’t get a copy of my own car’s telemetry that would show what happened (and why braking wasn’t possible).
Service and support have bounced me around for ~6 weeks with no resolution.
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