Mark Skillen

Software Architect @Liberty_IT, developer, films, music, craft beers

[Mark Skillen @msskillen]

@Translink_NI Obviously there is one. Would be good for someone to figure out what the issue is. A real let down in public service

[Mark Skillen @msskillen]

@Translink_NI 16:15 from laganside to comber has done a no show this afternoon. No body able to tell anyone about why and been sitting here for an hour now with young daughter trying to get home. Extremely unhappy

[Mark Skillen @msskillen]

@Line_of_duty @BBC @Vicky_McClure @martin_compston Time to dust off the bingo card again

[Mark Skillen @msskillen]

@dhlexpressuk awful experience - package to be delivered on 17th dec and was offered to change date to the 18th which I did. It never arrived but instead was sent back to the shipper. It was then arranged to be delivered today but never got it as delivered to the wrong address

[Mark Skillen @msskillen]

The mighty @YourBaroness bringing their awesome riffs and energy to Belfast this week 💪🏻

[Mark Skillen @msskillen]

@EmmaBostian The coaching habit and the managers path- both very good books 👍🏻

[Mark Skillen @msskillen]

SRE 2023 day 2 complete @sreday_com. Day 2 fully packed with strong themes when it comes to Site Reliability Engineering - postmortems, toil, user comms, automation, DevEx, data reliability engineering and culture. Also, first time conference at a cinema
@Liberty_IT

[Mark Skillen @msskillen]

Raising my understanding of site reliability engineering at @sreday_com’s SRE Day 2023 in London. Lots on its value, incident response/management, observability, dashboarding, SLO’s, feature flags, automation and lots more. Day 1 over.
@Liberty_IT

[Mark Skillen @msskillen]

@markymark34 @SHOTbyJACKBAUER @unkleshazam

[Mark Skillen @msskillen]

@SHOTbyJACKBAUER Happy birthday Andy

[Liberty IT @Liberty_IT]

We’re always driving forward our engineering excellence – @LauraOnIT explains how we work as engineers every day.
https://t.co/7nKz5ZGt29

[Mark Skillen @msskillen]

Arrived at the Developer Productivity Engineering summit here is San Francisco. Looking forward to lots of learnings from an impressive agenda and what learnings can be brought back @Liberty_IT #dpesummit

[Mark Skillen @msskillen]

Great to be back at in-person conferences here in Belfast with @Liberty_IT #NIDC2022

[Mark Skillen @msskillen]

@Harrys_Shack ordered 50 mins ago, got one dish after 50 mins and not the other two dishes while lots of other tables who came in later all got their. Very poor indeed. Hungry kids not happy and one meal will be finished before the others.

[Mark Skillen @msskillen]

4 weeks since @VodafoneUK cancelled our account and broadband when we asked for an upgrade. Hampering our ability to work from home. No sense of urgency to fix, mislead over what happened and told “we have millions of customers+we’re busy”. Not living their values @AhmedShelbaya

[Mark Skillen @msskillen]

@EuanGMair @VodafoneUK Same thing happened to us. Placed upgrade and @VodafoneUK managed to cancel entire account and broadband. We have now been without broadband for 4 weeks and hampering our ability to work from home. No sense of urgency to fix and we’ve been mislead over what happened

[Mark Skillen @msskillen]

@VodafoneUK @Ofcom @CitizensAdvice is this thread something that you can advise on. @VodafoneUK cancelled our service without our permission and has misled us for weeks thinking they would restore it. We are into 3rd week without internet service, still being charged and no compensation @Ofcom

[Mark Skillen @msskillen]

Disappointing @VodafoneUK customer service. Broadband upgrade ordered and agreed upon then they cancel the order, we are told it will be 5 weeks for engineer and we’ll be charged the upgraded price in the meantime. None of this was discussed on the original upgrade call. Terrible

[Mark Skillen @msskillen]

@VodafoneUK @Ofcom @VodafoneUK now locked out of all our accounts and still charging us. Your telling us about spoof billing us and all sorts. 3 hours after todays calls and still no one can answer when our internet will be restored after your mistakenly cancelled our account. @Ofcom data submitted