Mark Mathiasen

[Mark Mathiasen @mthoodfan]

@AlaskaAir — why even have a façade of “Priority Bags” if your teams can’t EVER get them off first?! Just don’t put tags on if you consistently fail at baggage claim. BE BETTER — hire competent people!

[Mark Mathiasen @mthoodfan]

@AlaskaAir — nice to see your Operations group continues to be the worst in the nation.
You assigned a flight to an aircraft 30 minutes after arriving from Mexico knowing full well CBP can't turn an international plane that quickly.
Come on — be better and quit lying in texts!

[Mark Mathiasen @mthoodfan]

@AlaskaAir — per usual, nice to see your SEA ops team is assigning gates like they don’t know what they’re doing. Flights with scheduled arrival times at the same gate as a flight with a scheduled departure time that would never allow the arriving flight to be on time! BE BETTER!

[Mark Mathiasen @mthoodfan]

@AlaskaAir — Last 2 flights were delayed into your HOME airport, SEA, due to mechanical and even after landing LATE you made us wait for gates?! Your IT & Opps should be ASHAMED for performing so poorly. You know exactly when we’ll land and you still can’t get it right?! 🙄

[Mark Mathiasen @mthoodfan]

Gotta love an airline like @ITAAirways that cancels flights and refuses to book on another airline. Can’t wait for @lufthansa to take full control and cause ITA to become a real airline. Shame on you ITA and your terrible operators.

[Mark Mathiasen @mthoodfan]

@USDOT — nice to know that my @AmericanAir legally can’t leave the gate in PHX because they’ve failed to cater a plane that’s been at the gate at their own hub for 100 minutes (and counting). Thankful that the flight attendants are upholding the law, but AA incompetence abounds!

[Mark Mathiasen @mthoodfan]

@AmericanAir — you’ve had this plane on the ground in PHX for NINETY (90) minutes and you can’t get it catered so we have to sit around with a delay because of your incompetence! This is allegedly one of your hubs — what is the problem?!

[Mark Mathiasen @mthoodfan]

Hey @achdidaho — you might want to spell our street names in the great @CityOfBoise correctly on the road signs! 🤔

[Mark Mathiasen @mthoodfan]

2304

[Alaska Airlines @AlaskaAir]

@mthoodfan What is your flight number?
-Andre

[Mark Mathiasen @mthoodfan]

Seriously @AlaskaAir — ALL your fuel trucks broke at your home airport of SEA and you’ve forced your passengers to just sit on planes?! It’s not like we’re in remote Alaska — you GOTTA be better than this!!

[Mark Mathiasen @mthoodfan]

It’s nice to know that even when disreputable and fraudulent companies like @FedEx refuse to refund charges, reputable companies like @AmericanExpress have my back and force the fraudulent companies to refund the money! Thanks AmEx — happy to be a customer for life.

[Mark Mathiasen @mthoodfan]

@SanJoaquins I know I should be able to do that, but I talked to three different @Amtrak agents this afternoon and tonight and none of them could do it. It also doesn’t work on the app nor the website. The last agent told me to call customer care tomorrow (8a-8p), which is not convenient.

[Mark Mathiasen @mthoodfan]

@Amtrak @SanJoaquins — why can I no longer book VNC-SMN on the Amtrak App? I can book BUR-SMN, which stops at VNC, but I can’t book just VNC. Can they do it over the phone? Two agents just (probably accidentally) hung up on me trying to “fix” your problem. Please fix!

[Mark Mathiasen @mthoodfan]

@Amtrak @SanJoaquins @SanJoaquins & @Amtrak — https://t.co/hYXSvM8kaa — please comply with SB 742 like your website says. @AGRobBonta — please make sure Amtrak and @CaltransHQ are following SB 742.

[Mark Mathiasen @mthoodfan]

@Amtrak @Amtrak — just talked to an agent who told me your system won’t allow him to sell the ticket. Obviously this is in contravention of California law and needs to be remedied ASAP. Your own @SanJoaquins website mentions the law that requires you to sell this ticket. Please fix it.

[Mark Mathiasen @mthoodfan]

@SanJoaquins — why can I no longer book VNC-SMN on the Amtrak App? I can book BUR-SMN, which stops at VNC, but I can’t book just VNC. Can they do it over the phone?

[Mark Mathiasen @mthoodfan]

@AlaskaAir — Do you explicitly tell your agents to remain silent and never update passengers on delays? This is far and away my biggest complaint against you as a 100K member. Again, I find myself in the hades-hole of the C2 gates at SEA without a clue as to why we’re delayed.

[Mark Mathiasen @mthoodfan]

@sammyjo30 @IanBohen @wrxmanpaul @IanBohen — what’s your response to @sammyjo30 — the fact that the guy you tweeted about wasn’t actually “jailed for speaking?” Are you equally outraged by people who Tweet without knowing the facts?

https://t.co/ifTyU8Tlgo

[Mark Mathiasen @mthoodfan]

If that were true, why did the SEA agent say my outfit never works at their location and the BOI, PDX, and ORD agents told me I was walking through correctly? If an agent acknowledges it’s an issue at a location, that doesn’t qualify as “unpredictable” — try again…

[AskTSA @AskTSA]

@mthoodfan We incorporate unpredictable security measures in airports nationwide. While this may give the appearance of inconsistency, these variations provide a certain element of unpredictability that discourages attempts to bypass security.

[Mark Mathiasen @mthoodfan]

Hey @TSA—why aren’t your metal detectors the same across the country? I’ve worn the exact same outfit at BOI, ORD, PDX, DFW, AMA, MAF, but this morning at SEA your metal detectors wouldn’t let it through. Please do your job & be consistent to keep air travel in the U.S. easy! 🙄