tom wang 📡

Chief Product Officer @Turo | Internet Media | Mill Valley/SF

[tom wang 📡 @mtwang]

Start-ups are a game where every play feels like 3rd and 10

[tom wang 📡 @mtwang]

@teslayoda 👀

[Matt Nahigian @mattnahigian]

Look at what young Henry pulled at ⁦@DiamondSportsCa⁩ today!

A 1/1 Paul Skenes!

Hey ⁦⁦@Pirates⁩ is this worth at least one year of season tickets behind home plate?

[Carlos Villaumbrosia @villaumbrosia]

Scaling a car rental marketplace to over $ 1 billion in revenue👀

Join me for an insightful episode of #TheProductPodcast with Tom Wang, Chief Product Officer at @turo. Tom shares his journey from joining Turo in its early days as RelayRides to transforming it into a leading car-sharing marketplace that empowers entrepreneurs and provides unmatched convenience to customers. He opens up about the challenges of scaling a product team, transitioning from a small group of product managers to leading a team of over 70, and navigating the complexities of a growing marketplace while staying deeply customer-focused.

In this episode, Tom dives into the importance of creating emotional connections through product experiences, why he believes in “eating your own dog food” to discover both joys and problems within the product, and how Turo is leveraging AI to prototype customer-focused solutions. He also shares how Turo’s focus on building trust through protection for hosts and guests has helped the company grow into a trusted platform.

Discover actionable insights into scaling product teams, balancing innovation with customer feedback, and building a marketplace that fosters both entrepreneurship and customer loyalty.

✨ What you'll learn:
- Tom’s journey from joining Turo early on to leading it as CPO and scaling the product team.
- How Turo built its marketplace model and expanded from daily rentals to becoming a leader in car-sharing.
- Why using your own product helps product managers find both the challenges and delights of their product.
- How Turo uses AI and marketplace dynamics to create seamless experiences for both hosts and guests.

Listen to the full episode at:
📺 Youtube: https://t.co/t3zhWwRTqU
🎧 Spotify: https://t.co/wlUjTnOIHa
🍏 Apple: https://t.co/UmcLIfkgaE

Key Takeaways👇:
Customer-Centric Product Development: Tom emphasizes that building emotional connections with customers is crucial for a marketplace's success. Turo’s unique car selection helps create meaningful experiences, leading to high levels of customer engagement.

Eating Your Own Dog Food: Tom believes that by using your own product, you uncover not only potential problems but also the joys it can bring to users. This approach keeps the product team closely aligned with customer needs.

Scaling with AI & Marketplace Innovation: Turo’s innovative use of AI helps prototype solutions that improve both host and guest experiences. Tom shares how marketplace dynamics drive their focus on trust, protection, and delivering unmatched convenience.

#productmanagement

[tom wang 📡 @mtwang]

@thomas144 Hi Tom! My Mom remembers you (going to Exeter after LS). She was thrilled that you remembered her fondly. She ended up going with my dad to Oklahoma for military service (not the Azores) and (in addition to raising 2 boys, eventually in NJ) teaching for many additional decades 😀

[tom wang 📡 @mtwang]

@intrater Going tonight!

[tom wang 📡 @mtwang]

@TheWarriorsTalk @chanodesigns Where's Wiggins?

[tom wang 📡 @mtwang]

@adam_messinger AFAIK, traditional vehicles insurance would consider an undisclosed mod a consideration for non-coverage. My guess: disclosures are sporadic and vary greatly, so hard to price into rate. More generally, the regulatory approach to vehicle mods varies considerably state to state.

[tom wang 📡 @mtwang]

My life in a nutshell #Wordle

[Prasant Lokinendi @psantloki]

I’m clearly biased here but this might be the perfect partnership because it’s between two of the most resilient & innovative companies in the travel industry

https://t.co/rnc9vWCT0K

[tom wang 📡 @mtwang]

@TheDunkCentral Jamal Murray slander

[tom wang 📡 @mtwang]

@psantloki It self-identified as Dodgers fan?

[tom wang 📡 @mtwang]

@PSLiterary Loved 'Demon Copperhead'. Evocative narration + modern masterpiece

[tom wang 📡 @mtwang]

@Turo CEO Andre on CNBC Squawk box this a.m.

https://t.co/PFwlSvWphJ

[tom wang 📡 @mtwang]

In designing a 'skip the rental' experience for Turo, digital driver licenses will be a fantastic asset. Glad to be an early adopter of Google Wallet's approach.

https://t.co/KI5dp4tsgF

[tom wang 📡 @mtwang]

@ghod 😟

[tom wang 📡 @mtwang]

@LegionHoops What was Jordan doing when he was 38? Not making the playoffs and certainly not Conference finals putting up triple doubles. Geesh.

[tom wang 📡 @mtwang]

🙌

[Turo @turo]

Turo just released a GPT-4 plugin! ChatGPT Plus subscribers can check it out in the plugin marketplace 👀
https://t.co/aleOPcYSL8

[Android Developers @AndroidDev]

App performance is key to delivering a great user experience!

Check out how @turo reduced their app startup time by 77% using Android developer tools and best practices 👉 https://t.co/95zbq0MEhc

[OpenAI @OpenAI]

We’re rolling out web browsing and Plugins to all ChatGPT Plus users over the next week! Moving from alpha to beta, they allow ChatGPT to access the internet and to use 70+ third-party plugins. https://t.co/t4syFUj0fL

[tom wang 📡 @mtwang]

The perils of form over function (comic edition) https://t.co/t6auRDTCrG