Mark Tyrrell

👨🏼‍💻@PayPal 🅿️🅿️ | Prev @oracle ⭕️| Passionate about Fintech 💻 | Digital Banking 💰| Payments 💸 | BaaS 🏦|Technology 💻. Views are my own 👀

[Mark Tyrrell @mtyrrell13]

Today marks my 3rd year @PayPal. I'm so lucky I get to do what I love on a daily basis and continue to learn and develop within the ever changing #fintech space. It truly is one of the best companies to work for. Thanks @PayPal.

[Mark Tyrrell @mtyrrell13]

Massive news and so much of what I have been hearing about on Podcasts from CEO’s and how AI is going to make a massive impact to the workforce as we know it. This seems like the start.

[jack @jack]

we're making @blocks smaller today. here's my note to the company.

####

today we're making one of the hardest decisions in the history of our company: we're reducing our organization by nearly half, from over 10,000 people to just under 6,000. that means over 4,000 of you are being asked to leave or entering into consultation. i'll be straight about what's happening, why, and what it means for everyone.

first off, if you're one of the people affected, you'll receive your salary for 20 weeks + 1 week per year of tenure, equity vested through the end of may, 6 months of health care, your corporate devices, and $5,000 to put toward whatever you need to help you in this transition (if you’re outside the U.S. you’ll receive similar support but exact details are going to vary based on local requirements). i want you to know that before anything else. everyone will be notified today, whether you're being asked to leave, entering consultation, or asked to stay.

we're not making this decision because we're in trouble. our business is strong. gross profit continues to grow, we continue to serve more and more customers, and profitability is improving. but something has changed. we're already seeing that the intelligence tools we’re creating and using, paired with smaller and flatter teams, are enabling a new way of working which fundamentally changes what it means to build and run a company. and that's accelerating rapidly.

i had two options: cut gradually over months or years as this shift plays out, or be honest about where we are and act on it now. i chose the latter. repeated rounds of cuts are destructive to morale, to focus, and to the trust that customers and shareholders place in our ability to lead. i'd rather take a hard, clear action now and build from a position we believe in than manage a slow reduction of people toward the same outcome. a smaller company also gives us the space to grow our business the right way, on our own terms, instead of constantly reacting to market pressures.

a decision at this scale carries risk. but so does standing still. we've done a full review to determine the roles and people we require to reliably grow the business from here, and we've pressure-tested those decisions from multiple angles. i accept that we may have gotten some of them wrong, and we've built in flexibility to account for that, and do the right thing for our customers.

we're not going to just disappear people from slack and email and pretend they were never here. communication channels will stay open through thursday evening (pacific) so everyone can say goodbye properly, and share whatever you wish. i'll also be hosting a live video session to thank everyone at 3:35pm pacific. i know doing it this way might feel awkward. i'd rather it feel awkward and human than efficient and cold.

to those of you leaving…i’m grateful for you, and i’m sorry to put you through this. you built what this company is today. that's a fact that i'll honor forever. this decision is not a reflection of what you contributed. you will be a great contributor to any organization going forward.

to those staying…i made this decision, and i'll own it. what i'm asking of you is to build with me. we're going to build this company with intelligence at the core of everything we do. how we work, how we create, how we serve our customers. our customers will feel this shift too, and we're going to help them navigate it: towards a future where they can build their own features directly, composed of our capabilities and served through our interfaces. that's what i'm focused on now. expect a note from me tomorrow.

jack

[Mark Tyrrell @mtyrrell13]

@WesleyUhler Delighted to hear you enjoyed Ireland 🇮🇪. Well done Steelers 👏

[Mark Tyrrell @mtyrrell13]

@HoustonTexans @reliantenergy 7️⃣ Please and thank you 😍

[Mark Tyrrell @mtyrrell13]

@benln

[Mark Tyrrell @mtyrrell13]

@benln $20?? That’s a brilliant deal. I have only seen it on Amazon UK for €50. Purchase an Adam Elements Eve II for €30 and it’s brilliant. Does the same
Job.

[Alex Chriss @acce]

Thank you for joining us today for @PayPal Investor Day 2025! The PayPal leadership team and I look forward to what's sure to be an exciting morning, kicking off in New York City at 8:30 a.m. EST: https://t.co/JkIFSHiyAP​

Here's a preview of what's to come:​
🔵 Outlook for accelerating growth​
🔵 New unified merchant offering: PayPal Open​
🔵 Strategic omnichannel partnership with @Verifone
🔵 Fastlane expanding to international markets with @jpmorgan Payments​

Read more: ​https://t.co/fZrKOaMhCR

[Mark Tyrrell @mtyrrell13]

@SteelersIreland @CrokePark @steelers @NFLUKIRE I’m a Texans fan but man the NFL coming to my home country is awesome. Cannot wait for this.

[Mark Tyrrell @mtyrrell13]

@NikiasMolina Stunning!! Always love going into the Apple Stores, such a pleasant experience.

[Mark Tyrrell @mtyrrell13]

@JamesPalmerTV Looks like he dislocated his knee from TV. Just my option tho.

[Mark Tyrrell @mtyrrell13]

Incredible numbers from @PayPal and just goes to show how important a role we play to our merchants success. It’s so exciting being part of this journey that we’re on to revolutionise commerce globally.

[Alex Chriss @acce]

I often hear firsthand from business owners like Maddie and Paul Voge, founders of @drinkaurabora, about how essential our services are to their success. It is a powerful reminder of why we do what we do. Cyber 5—from Thanksgiving through Cyber Monday—is the busiest and most important time of the year for hundreds of millions of @PayPal customers. Our global team worked around the clock to help consumers take advantage of great deals and ensure our merchants had what they needed to win every sale—and we delivered. Here are some highlights from Cyber 5:

🔵 PayPal was the #1 most popular payment app on iPhone on Black Friday, Small Business Saturday, and Cyber Monday in the U.S. and Germany
🔵 Cyber Monday was our biggest day of the year so far, with approximately $7B in payments processed – $81K+ per second!
🔵 Over 70M transactions at SMBs powered by PayPal
🔵 More than 1.2M SMBs had their best sales day of 2024
🔵 100K+ SMBs made their first sale with PayPal
🔵 Powered double-digit growth in buy now, pay later transactions, compared to Cyber 5 last year
🔵 Increased Pay with Venmo transactions by double digits, compared to Cyber 5 last year

At times like these, I’m reminded of the critical role PayPal plays in global commerce and grateful for our team’s dedication to serving our customers! 🚀

[Mark Tyrrell @mtyrrell13]

@acce @drinkaurabora Incredible work @acce and the @PayPal team. It’s amazing to be part of this exciting journey and assisting our merchants grow every day. Can’t wait for this next chapter - the future is bright 🚀

[Mark Tyrrell @mtyrrell13]

Read More: https://t.co/hxxUdGbSZW

[Mark Tyrrell @mtyrrell13]

Today, PayPal announced a new feature which allows users to pool money in their PayPal App or online with friends and family which can be put towards birthday gifts, holidays or other shared expenses. This feature will be rolled out starting in the US, Germany, Italy and Sapin.

[Mark Tyrrell @mtyrrell13]

@SpigenWorld 🔋 #TeamSpigen

[Mark Tyrrell @mtyrrell13]

@acce @emilybary @PayPal It’s been an incredible first year. You mentioned this would be a year of transformation. You went on listening tours with employees and investors and put a very strong leadership team in place to form a great plan. The future is so bright for PayPal.

[Mark Tyrrell @mtyrrell13]

Last week we hosted some of our largest merchants in the UK to share the latest industry trends in the payment space and an insight into some of our exciting products that have recently launched. The standout was having our CEO @acce join, he is bringing a new energy to @PayPal

[Mark Tyrrell @mtyrrell13]

@HoustonTexans @CJ7STROUD 7️⃣

[Mark Tyrrell @mtyrrell13]

@MKBHD We need an Apple Watch that last for 48 hours min. Battery improvements needs to improve.

[Alex Chriss @acce]

We’re excited to announce the expansion of our global strategic partnership with @Shopify, which makes @PayPal an additional processor for Shopify Payments in the US. This showcases PayPal’s growing role as a platform of choice for the world’s largest commerce brands, technology companies, and payment processors. When we work together, we innovate faster, solve problems more effectively, and drive progress that matters to our customers.

Read more: https://t.co/ng7mWzFFtU

[Alex Chriss @acce]

Today, we're ushering in a new era for customers, making it easier and more rewarding than ever to shop and pay with @PayPal anywhere, anytime – both in stores and online. PayPal is a go-to payment option for hundreds of millions of customers' online purchases, and now we’re expanding in-store so our customers can have richer and more rewarding experiences everywhere they shop. This is a pivotal moment for PayPal and our customers and a significant first step as we bring the power of PayPal to everywhere they shop. Let's go! 🚀🚀🚀

Read more: https://t.co/qdgUbdMQ8z