Mudit248 Minerva

Just here to be frank and see the change happen.

[Mudit248 Minerva @Mudit4Change]

@makemytrip
I have booked a flexible ticket online to and fro Brisbane-Mumbai. I paid an extra fee to bill that ticket and now when I am trying to change the dates of my tickets the operator on the call says that it’s not possible. There is no coherency.

[Mudit248 Minerva @Mudit4Change]

@bhattrajesh915 @GoFirstairways I have experienced it first hand at the mumbai airport. They asked the customer who reached the check-in counter after waiting in the queue for almost an hour to check-in online and come back again to the counter, and aren’t willing to even print boarding passes for travellers.

[Mudit248 Minerva @Mudit4Change]

@ShirsathSwati @GoFirstairways @JM_Scindia I hope you get your refund. I don’t have faith in their service but am hoping for it to be restored.

[Mudit248 Minerva @Mudit4Change]

@GoFirstairways There was a trainee along with your staff and if this is the kind of service she is exposed to, your trainee too will pick these traits and continue to provide disrespectful service to the customers who bring business to your airlines, eventually driving them away.

[Mudit248 Minerva @Mudit4Change]

@GoFirstairways
Your staff Jobin Preet and Amisha were extremely rude and not wearing masks themselves and did not even caution travellers to wear one. The masks I was carrying got soiled and needed only 3 masks, so I politely asked them for the masks.

[Mudit248 Minerva @Mudit4Change]

First, they redirected me to a Cafe, then make the remark, I should have carried masks from home, after I have explained them my case. I understand you are budget airlines, but that doesn’t mean the etiquettes of your staff are below standards.