This reminds me of a time when I was heavily pregnant, and a woman offered her seat to a woman holding her dog, everyone looked at me in sympathy from their seats lol
return (or reimburse it) โ customers shouldnโt be penalised for returning defective products.
Alsoโฆ if you ever need a UK Compliance & Conduct pair of eyes on customer journey fairness ๐ I offer compliance services.
#ConsumerRights#UKLaw#RetailCompliance
Hey @hmunitedkingdom ๐๐ฝ
I bought items online in the U.K. & theyโre faulty, yet Iโm being asked to pay a ยฃ3 return fee unless I return in-store (not an option as Iโm not local). Under the Consumer Rights Act 2015, where goods are faulty, the retailer should bear the cost of