@lufthansa it’s been 7 months since I have submitted my delayed baggage claim. There is no clear response. How mich time do you need. I have provided my claim details previously here in x to you as well. Stop hiding and respond back to my emails.
@KLM@KLM – many passengers are stuck at the airport in limbo. Is there really no SOP for situations like this for such an old airline? I thought koninklijke meant you’d have seen days like this and had solid procedures to help customers. But alas - tough luck, I guess.
Hi @KLM ,
My flight to Bangalore from Amsterdam has been cancelled today. I am unable to reschedule via website or the app, It gives an error. Phone is not reachable. There is no one in the airport to help book me to the next flight.
What do you expect me to do? How to proceed?
@lufthansa Hi,
Can you please let me know what’s the average processing time. Do I need to make a complain with consumer complains or take legal action. Please do note that if I have to contact a lawyer to get my claim processed I will be charging that to Lufthansa as well.
@lufthansa stops responding to requests for delayed baggage claims. There is no alternative contact. It’s been 6 months since you are ghosting my emails or service requests. Is this how you treat your customers. Is taking legal option only way for me to make progress?
@lufthansa Hi @lufthansa ,
Can you let me know by when can I expect a routine delayed baggage claim to be solved. It’s close to 6 months and the update you provide is team is working on it.
Hey @Trustpilot ,
I posted a review on your website regarding @tulpkeukensbv. https://t.co/58k637jKED
The review shows up just for me but not when I open this page incognito!
Is there a reason bad reviews are not shown openly?