Ian Black

Piano player, singer, worship leader. MMC. Magic, live sound and theatre tech are hobbies. I write computer programs for a living.

[Ian Black @musicmagictech]

@DairiesMcqueens can I suggest that your cold callers learn how to read or learn to pay attention to signage. William interrupted me in the middle of a work meeting today despite two clear signs right next to my doorbell. Not happy!

[Ian Black @musicmagictech]

@marksandspencer PM sent. Thank you

[Ian Black @musicmagictech]

@marksandspencer disappointed! 19Aug my scan&shop checkout failed. Rescanned and paid at till. Card charged for both transactions. Live chat and email customer service useless - surely I can sort this out without 80-mile round trip back to store? Or will you refund my travel too?

[Ian Black @musicmagictech]

@ComeFromAwayUK I’m missing the b’ys in the band, the backstage one and Lyle not barking. I *think* I’ve got the rest :-)

[Ian Black @musicmagictech]

@British_Airways

[Ian Black @musicmagictech]

@British_Airways Help. CPH-LHR-EDI yesterday cabin bag checked in to hold at CPH gate with handwritten tag. Advised it would be put on the EDI flight but wasn’t at reclaim. AirTag shows bag still at LHR T5. How/when will I get it back?

[Ian Black @musicmagictech]

@British_Airways without a proper tag on the luggage we cannot report this online. I can see it is in T5 via the AirTag but have no way to know if it is lying in baggage reclaim or lost property or being prepped for an EDI flight. Can you help me get it back please?

[Ian Black @musicmagictech]

@ALWCinderella - I managed to pick one up on the way past the theatre tonight. Thanks anyway. Loved the show - sad it’s closing this weekend 😟 But thanks for a great afternoon yesterday 😀👍

[Ian Black @musicmagictech]

@ALWCinderella I was in on Wednesday and there were no programmes - have you got any more in? I could call at the box office tomorrow morning?

[Ian Black @musicmagictech]

@Rovio please get rid of the fifa soccer ad from AB2. It never has a close/back to game option showing on my iPad so rewards, including all built up on the tower, are lost.

[Ian Black @musicmagictech]

@AmazonUK I’ve got 2 Echo Show5 devices and I just want to see my chosen clock on the screens. I don’t want Alexa-for-your-day rubbish. I don’t want new Home Screen content enabled by default. I just want my clock! Please please please sort out the software.

[Ian Black @musicmagictech]

@VanishingInc my magic shelfie (in a slightly awkward corner for the photo) #sharemagiclive

[Ian Black @musicmagictech]

@IHGService Thank you. Finally getting sorted now.

[Ian Black @musicmagictech]

@IHGService Disappointed - have tried at the hotel reception, on website live chat, by email and by letter to uk office and no resolution. My IHG account shows 15 upcoming stays that are not mine. They are all at the VOCO hotel I use for work (1)

[Ian Black @musicmagictech]

@IHGService Sorry - my patience is exhausted. 15 of someone else’s future bookings are showing on my IHG account. Trying to sort it out with IHG since January but customer service not helpful. I’m cancelling these myself if I don’t hear back by email or dm by 8pm today.

[Ian Black @musicmagictech]

@IHGService OK, I’ve tried several ways to contact you - email, in person at hotel reception, live chat, writing to your uk office, and Twitter. Evidently nobody can help me with these 15 upcoming stays that are not mine, so I will now attempt to delete/cancel them from my IHG account. :-(

[Ian Black @musicmagictech]

@IHGService Another day and still no response. Other than on Twitter I’ve not found IHG very responsive.

[Ian Black @musicmagictech]

@IHGService Hmmm... checked Twitter, email (incl junk) and logged in to my IHG account after work today and no news from you. How much longer do I need to wait?

[Ian Black @musicmagictech]

@IHGService I’ve tried several ways to get in touch and either the people couldn’t help or I got no reply. This is my last attempt to contact you. (3)

[Ian Black @musicmagictech]

@IHGService I don’t want to just cancel someone else’s reservations but I don’t want to be held responsible for the cost if they don’t show but I will try to cancel them if I don’t hear back this weekend. (2)