@SlaterNFL I made the move in 2017 and haven't looked back - 1.5 million miles on AA and just hit 1 million on delta and it's been the best-might be tougher out of DFW but it's a much better airline
@hoka let me see if I get this straight, you charge me twice for a single pair of shoes, ship to the wrong address, ask me to pay to change the shipping, I pay it, then I'm told it can't be changed. I've been on the phone an hour, told to wait 24 hours for call back-this is weak
@British_Airways Your message is part of the whole problem. You simply want to dismiss people instead of taking care of someone who books around 1 million dollars in flights annually. You want to cast people like me aside
@British_Airways help me understand how you delay a flight by 3 hours, give zero info at the gate, leave 3 passengers stranded overnight in Philly and give them middle seats on a flight the following day? What in the actual hell?!?
@British_Airways I and my travel agent have been on with your "customer service" non stop since 9 am and gotten nowhere.
Fortunately I have an audience of 50k people per night and they will get to hear my sound check test completing putting BA on blast - you no longer value your customers
If you have an @Citibank just be aware that they are stealing from you and you don't even realize it.
Shady shady shady
Happy to tell my story to anyone that can be helped by it
@AmericanAir the customer was told that even though she had a business seat, the seat was broken and they only had middle seats in the back of the plane - what has happened to the once great airline?
I just observed the most awful customer service by @AmericanAir - a customer purchased a business class seat and was told they would be downgraded to the back of the plane due to mechanical issue and getting a refund as not their problem - is this customer service today?
@stephenasmith@michaelirvin88 Come on mate..a win is a win for the 49ers but Tony pollard breaking his leg? Come on.:: Ryans was a dirty player and coordinator but show some heart on a player getting his leg broke