Brought a @LGIndia oven from @RelianceDigital on 29th March raised a complaint for manufacturing defect but still havenโt got the replacement, such a experience of customer service, 2 visits from technician who confirmed the defect but still delay
@HDFCBank@HDFCBank_Cares
(1/2)
My account was frozen without any SMS/email/ Call.
Even after raising a ticket with HDFC, no clarification was provided on
why mandatory customer notification was not sent.
This lack of communication has caused serious inconvenience.
@HDFCBank_Cares Hi Ajay, today was the due date and i see the emi amount is reduced from my frozen bank account, but now even i see the due amount in loan section please check and explain
@batmon1234@hdfcbank@HDFCBank_Cares Their service is actually disappointing, only prompt in upselling products with promises, but when customer needs support they are missing, have mailed them on 23rd December just asking for a explanation of notification being missed from their end, for which they havenโt got back
@AkshayTumar@HDFCBank_Cares@HDFC_Bank Totally agreed I visited their loan department today they said we donโt have any manual system even after having so many branches every where
True harassment
(2/2)
To avoid EMI default, I proactively visited the branch before the due date to pay manually Branch refused payment, stating EMI can be paid only after auto-debit fails - which would attract penal charges
Paying voluntarily shouldnโt be penalised. Expecting prompt resolution
Started conversation with AI bot first but failed then with Human but since 20mins Human is even just checking the issue with no reply, train AI better or the agent @upstox
And solve the technical glitch in my portfolio which im facing since Mahurat trade day