Basis Help

Our new support channel for @mybasis customers, available 7am-7pm PT, 7 days a week. For faster response, please Tweet or DM @mybasis_help!

[Basis Help @mybasis_help]

@EmmaTaylor1233 Sure thing. Let me know if there are further issues. :)

[Basis Help @mybasis_help]

@EmmaTaylor1233 Or just go ahead and fill out the form at the link I sent previously. This will create a ticket and someone will reach out.

[Basis Help @mybasis_help]

@EmmaTaylor1233 ...and it will reopen your ticket and they will help you complete your return.

[Basis Help @mybasis_help]

@EmmaTaylor1233 If you have an envelope, then you should have an open ticket. You can reply to the last email you received from the team...

[Basis Help @mybasis_help]

@EmmaTaylor1233 Hi Emma -- You can still return your Basis device. Just visit the link and fill out the form: https://t.co/fMLYaBs28b

[Basis Help @mybasis_help]

@gfitdontquit I'm sorry to hear that! Can you DM me your RMA# and/or the email add. you used to request a refund so I can check your ticket?

[Basis Help @mybasis_help]

@DanielTome Hi Daniel, yes you may return your B1. Please visit: https://t.co/fMLYaBs28b

[Basis Help @mybasis_help]

@Sportsguy786 No Basis news currently, but Intel is working on a number of wearables projects and there are exciting products on the way.

[Basis Help @mybasis_help]

@NilsAfendi We're experiencing heavy volume which is causing some delays. Can you DM me your email address so I can check your case?

[Basis Help @mybasis_help]

@jitendravyas Thanks for letting me know. I just responded/ Please let me know if you run into any snags.

[Basis Help @mybasis_help]

@neurohellyer Hi Pete, We're so sorry to hear that! Your ticket has been escalated so hopefully we can get it sorted out in short order!

[Basis Help @mybasis_help]

@jitendravyas Hi Jamna, we're going to respond to your DM with the instructions as it is a little more than 140 characters. :)

[Basis Help @mybasis_help]

@ccbelltowski We don't have any news to share about future Basis products, however, Intel is working on a number of wearables projects.

[Basis Help @mybasis_help]

@J_Norris_Jr Hi John, I've reached out via our DM thread.

[Basis Help @mybasis_help]

@snudurupati I'm so sorry to hear you're having trouble with your refund. Can you DM your email / Name and the issue so I can try to help?

[Basis Help @mybasis_help]

@EmmaTaylor1233 Thanks for reaching our Emma. I'll contact you via DM.

[Basis Help @mybasis_help]

@Reilly345 Hi Reilly, Your refund check has been processed, however the tracking number isn't listed yet. We will let you know when it is.

[Basis Help @mybasis_help]

@Reilly345 I don't see a tracking number listed yet. You'll be updated in ticket when it's available.

[Basis Help @mybasis_help]

@Reilly345 Your ticket is marked for being processed today. Tracking will be sent in ticket when it becomes available, likely tomorrow.

[Basis Help @mybasis_help]

@Reilly345 It is 7-10 business days from the request submission to you receiving the check. It will be cut within the next 1-2 days.