Geeni

Magically simple.
Smart wi-fi bulbs, plugs, cameras, and power, all from one app.

[Geeni @myGEENI]

@sbraun_mr @madebygoogle @Google Dear Customer,

I hope you’re doing well. We are reaching out to offer our sincerest apologies for the delayed response regarding your concern wayback. We understand the importance of timely communication, and we regret that we were unable to get back to you sooner.

At the ti...

[Geeni @myGEENI]

@Dr_Hobs Hi Héctor,

Thank you for your response.

Regarding your concern, we really do apologize for the inconvenience that it caused you. We are looking for your kind understanding on this matter. When it comes to the quality of our products, we will escalate this to our developers f...

[Geeni @myGEENI]

@Dr_Hobs Hi Héctor,

This is from Mercury Innovations.

Regarding your concern, we really do apologize for the late response. We would like to verify if your concern has already been resolved.

We are looking forward to your response.

For more information, you can reply to this email ...

[Geeni @myGEENI]

@rattanwhig Greetings from Merkury Innovations! We are sorry for the experience that you had with us. We want to make things right. Did you have a hard time connecting? Was it hardware issue? We can definitely walk you through on how to set it up and if it's hardware problem, we would lov...

[Geeni @myGEENI]

@ShaunDias1981 @madebygoogle I can totally feel your frustration due to connection issue with Google home. Were you able to contact our Support Team already for assistance, if not, I would highly encourage you to do so so that we'll be able to help you. We are available from Mon-Sun, 10AM to 7 PM EST.

[Geeni @myGEENI]

@thercc75 I can totally understand how disappointing it is if your device that you bought keeps disconnecting to the Geeni app. Please ensure to have stable WiFi connection and it is within 10 to 15 feet away from the router. For assistance, please call us at [phone].

[Geeni @myGEENI]

@Jemarcon @madebygoogle Thank you for bringing this up to our attention. We have been made aware about the situation regarding the Google Home Connectivity. We are happy to report that the issue has been resolved and we just have to unlink and relink the devices to Google home.

[Geeni @myGEENI]

@HolmesWil I can totally feel your frustration due to connection issue with Google home. Were you able to contact our Support Team already for assistance, if not, I would highly encourage you to do so so that we'll be able to help you set it up. Please call us at [phone].

[Geeni @myGEENI]

@lost_nostariel @madebygoogle Thank you for bringing this up to our attention. We have been made aware about the situation regarding the Google Home Connectivity. Please do unlink and relink the app from google home then observe if it will fix the issue. For assistance, please call us at [phone].

[Geeni @myGEENI]

@superslacker247 We have been made aware about the situation regarding the Google Home Connectivity. Please do unlink and relink the app from google home then check if it will fix the issue. For assistance, please call us at [phone].

[Geeni @myGEENI]

@chozolore I realized what you've gone through is absolutely not how we want you to experience our smart home products. Connecting devices in the internet can sometimes be challenging, our support team is waiting for you please call us at [phone], from Mon-Sun, 10 AM to 7 PM EST.

[Geeni @myGEENI]

@Child_Of_Glass @LinusTech I can tell from the feedback that you must have an unpleasant experience. Allow us to have full understanding of what happened so we can correct and make sure it won't happen again moving forward, please call us at phone [phone], from Mon-Sun, 10 AM to 7 PM EST.

[Geeni @myGEENI]

@supremeholly I can totally understand how disappointing it is if your device that you bought keeps disconnecting to the Geeni app. Please ensure to have stable WiFi connection and it is within 10 to 15 feet away from the router. For assistance, please call us at [phone].

[Geeni @myGEENI]

@RNDadLife Hi James, actually the cameras are also compatible with Alexa but it can only control its motion detection settings for now. Alexa is much more reliable for bulbs and plugs. If you need assistance, just call us at [phone] from Mon-Sun, 9:00 AM to 6:00 PM EST.

[Geeni @myGEENI]

@brewnoser @The_Future_Ceo I can tell from the feedback that you must have an unpleasant experience. Allow us to have full understanding of what happened so we can correct and make sure it won't happen again moving forward, please call us at phone [phone], from Mon-Sun, 10 AM to 7 PM EST.

[Geeni @myGEENI]

@shanedb86 We understand how inconvenient and frustrating that must have been for you. Were you able to contact our Support Team for help on this issue? Please call us at [phone], available from Mon-Sun, 10 AM to 7 PM EST.

[Geeni @myGEENI]

@TLCode I can tell from the feedback that you must have an unpleasant experience. Allow us to have full understanding of what happened so we can correct and make sure it won't happen again moving forward, please call us at phone [phone], from Mon-Sun, 10 AM to 7 PM EST.

[Geeni @myGEENI]

@b_luscomb @madebygoogle @Google We understand how inconvenient and frustrating that must have been for you. Were you able to contact our Support Team for help on this issue? Our team is determined to resolve issues like this. Please call us at [phone], available from Mon-Sun, 10 AM to 7 PM EST.

[Geeni @myGEENI]

@LuRamrod We have been made aware about the situation regarding the Google Home Connectivity. Were you able to contact our Support Team already for assistance, if not, I would highly encourage you to do so so that we'll be able to help you set it up. Please call us at [phone].

[Geeni @myGEENI]

@ShaunDias1981 @madebygoogle I can tell from the feedback that you must have an unpleasant experience. Allow us to have full understanding of what happened so we can correct and make sure it won't happen again moving forward, please call us at phone [phone], from Mon-Sun, 10:00 AM to 7:00 PM EST.

[Geeni @myGEENI]

@cilo007 I can tell from your feedback that you must have an unpleasant experience. Allow us to have full understanding of what happened so we can correct and make sure it won't happen again moving forward, please call us at phone [phone], from Mon-Sun, 10:00 AM to 7:00 PM EST.