The UK’s first customer friendly #keycutting machine that replicates your key quickly, efficiently and accurately. Find us in a local retail store near you.
@KathrynArbery@bandq_help Hi Kathryn, we are really sorry to hear that you have not been delivered your keys. I have seen your email this morning; I will reply now to get your refund processed asap
@MWColes Could you please resend and then let me know once you have done so please? I will then confirm whether it has arrived or not. The email is permanently monitored so it’s unusual for you not to get a reply.
@PDS_Photo@wdids@TG_81@bandq_help@BandQ Hi Paul, I’m sorry to hear that your key doesn’t work. We will of course offer you a full refund. Would you mind emailing [email protected] with the store location and amount you paid please?
@7c6Richard Hi Richard, we have an engineer attending site tomorrow to fix the issue. It will be fully operational by tomorrow evening. Do you need some keys cutting sooner than that?
@N880EP1 Hi Richard, the machine has certainly encountered an issue whilst cutting your keys. Are you able to email info@mykeymachine with the same image and details and we will process a refund asap please?
@davidhobbs1990 Hi Mr Hobbs, I’m so sorry to hear your key does not work. We will of course fully refund you for your purchase. Would you be able to email [email protected] with the above so we can process your refund more securely please? Again, our sincerest apologies.
@Aysha_Marley Hi Aysha- we are really sorry for your experience. We will look into this straight away for you. Please can you call 0333 577 3033 (freephone) so that we are able take some details and process your refund. Kind Regards MKM
@johnwardell Hi @Johnwardell Can you possibly call 0345 548 0332 if you haven't already done so to speak to our team for a refund. Sincere apologies if you haven't been contacted sooner. Kind Regards MKM
@johnwardell@johnwardell sincerest apologies for this- we will notify an engineer ASAP to take a look at the machine. Please call 0345 548 0332 where we will process you a full refund. MKM
@stcuthbertswalk @SunliteDryClean Hi there- Yes we have a machine located @Morrisons#Birtley which is 3 miles from you. For your nearest machines just visit https://t.co/Lu1AGorHbq and enter your postcode. Many thanks.