@HelloFreshUK How is it legal to cancel a physical delivery but refuse a cash refund? Caught in an unclear subscription trap, cancelled the box, but your team is holding my money hostage as "store credit" because of a system limitation. I want my refund to my bank.
Hi @HelloFreshUK, my subscription was reactivated without it being clear I’d be charged for another box. This feels unfair, as I wasn’t aware I was subscribed. Customer service only offered credit, but after this experience I won’t be returning. Please help.