I am extremely disappointed with the way my case has been handled. I have been facing ongoing issues with my flight tickets for nearly a month and a half, yet my case has been repeatedly ignored without any proper resolution. Such a delay and lack of communication are completely unacceptable and far below the standards expected from a reputable company. I never thought I would have to say this, but this has been one of the worst customer service experiences I have ever had. I expect an immediate response and a prompt resolution to my case.