Naina Gupta

Product Manager, Fire TV (Amazon)

[Naina Gupta @naina_313]

@EurekaForbes most unresponsive and useless customer support team. Bought an Aquagaurd Sure Champ, and it started dis functioning in 2 days of installation (water overflows). Raised a return request and since then they disappeared

Hoping this pushes them to solve.

[Naina Gupta @naina_313]

@CathayDesk Why are you not able to solve it

[Naina Gupta @naina_313]

@CathayDesk I have already shared the details on DM and email for almost 20 times now!!

[Naina Gupta @naina_313]

Serious warning to not travel from @cathaypacific. Most unresponsive and shameless airline. 20+ email/DMs over 3 weeks , still no compensation for my damaged bag and no timelines shared. Plus, we were charged NZD300 unfairly at AKL airport.

@DGCAIndia @jagograhakjago plz help!

[Naina Gupta @naina_313]

@cathaypacific @cathaypacificIN I dont understand that why do I need to DM the information again, I am sure someone from your team can manually access my previous chats which are not more than 5 days old.

[Naina Gupta @naina_313]

@cathaypacific @cathaypacificIN Horrible experience and pathetic customer support. First you charge an exorbitant and unfair amount of INR20K in name of extra baggage, then you break it with your abysmal handling and on top of it, have audacity to ignore emails. CX128 (AKL–HKG).

[Naina Gupta @naina_313]

@cathaypacific @cathaypacificIN I have sent all the details on DM and I have still not heard any response. I am getting stuck with repeated automated msgs.

Absolutely inefficient system.

Will someone just respond to my email or DM

[Naina Gupta @naina_313]

@cathaypacific @cathaypacificIN I have sent my e ticket details on DM but I am getting robotic automated responses

Hence sharing here also

Passenger: Gupta Naina Ms
Booking ref: 74B59I
Ticket number: 160 2789425339

[Naina Gupta @naina_313]

This raises serious questions regarding selective enforcement, inconsistency, and potential discrimination in the application of your baggage policy.

[Naina Gupta @naina_313]

2nd issue -on Flight CX128 (AKL–HKG, 12/16), a large # of passengers were permitted to carry two cabin bag —one laptop and one cabin bag—without any intervention, while we were charged NZD 370, despite having 5 kg of unused allowance available on one of our checked-in bags.

[Naina Gupta @naina_313]

@cathaypacific / @cathaypacificIN If you have some shame, please respond to my emails where I have reported two serious issues - 1) breaking of my checked suitcase during flight from Hong Kong to Bangalore. Photographs shared on email.

[Naina Gupta @naina_313]

@Airtel_Presence Thanks for responding but I have not received any DM

[Naina Gupta @naina_313]

Hey @Airtel_Presence @airtelindia @sunilbmittal @GopalAirtel

Worst customer experience ever.

Ordered Airtel Mesh Pod on 8th Apr for my Delhi Wi-Fi (01112322812_dsl). Got a confirmation SMS, then complete radio silence.

[Naina Gupta @naina_313]

If you can’t fulfill this, refund my money and compensate me for the time you’ve wasted.

Fix this today.

#AirtelFail #CustomerServiceNightmare

[Naina Gupta @naina_313]

No tracking on app, no engineer call, no follow-up. Called CS twice, 15 mins+ each, only to be told “pending, we’ll escalate.”

Your 48hr promise is a joke. Your chatbot is useless. Your app is ironically named “Thanks” – should be “No Thanks, Just Pay.”

[Naina Gupta @naina_313]

@AirIndiaX @AirIndiaX poor and inefficient communication has cost me 20K damage still Air India doesn't feel responsible or fails to take any ownership.

[Naina Gupta @naina_313]

Horrible experience with @airindia @AirIndiaX. They prepone your flight by an hour and have courtesy to say that we can't help you, go book another flight, leaving the passenger stranded.

[Pawan Gupta @travelinza]

Never let you sisters fly @airindia @AirIndiaX alone. AI “preponed” my sister’s BLR DEL flight by a few hours. Shr missed the flight and now this is the response from manager at the airport.

[Naina Gupta @naina_313]

@AirIndiaX As expected, @AirIndiaX conveniently refused to give a refund for a flight they conveniently rescheduled an hour earlier. As per them it's fair to expect customers to look at a WhatsApp spam msg on flight rescheduling sent 1 month ago without any follow ups.

[Naina Gupta @naina_313]

@airindia @travelinza Shared the flight details on DM

[Xiaomi TV India @XiaomiTVIndia]

Say goodbye to multiple remotes and simplify your entertainment with #RedmiSmartFireTV's Alexa-powered one remote control.

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Stay Tuned: https://t.co/FMk5OIqPjf