Nancy Chou

[Nancy Chou @nancychou74]

Holding loyal customers to a hidden, uncommunicated deadline is unfair. I acted in good faith based entirely on Apple's verbal commitments. Front-line support says they lack system permissions to reactivate it. Please have an advisor DM me to resolve this.

[Nancy Chou @nancychou74]

Apple fan for 20+ years, xtremely disappointed with @AppleSupport. Promised customer service goodwill credits for 3 messed up orders, zero documentation/terms, and now told they "expired" without warning. How can you hold customers to a hidden deadline?