Nancy Otori

Positive attitude always 💯

[COMESA Competition & Consumer Commission @CCCC_COMESA]

#publicalert #falsenews #fakenews
The COMESA Competition and Consumer Commission (CCCC) has issued an official press release addressing false social media reports regarding an alleged fine against Airtel Kenya. The notice is also available on the CCCC website: https://t.co/UQTETF7PYX #FactCheck #OfficialStatement #StayInformed #fraud

[COMESA Competition & Consumer Commission @CCCC_COMESA]

#7October2025
#CCC has published a decision on an investigation into unconscionable conduct by #ZambiaAirways and made a decision to impose a #fine on Zambia Airways for having engaged in unconscionable conduct under the COMESA Competition Regulations

#CCC investigated Zambia Airways on whether it had engaged in unconscionable conduct by refusing to reroute passengers to their destinations and provide them with accommodation and meals in Lusaka. The investigation resulted from reports that a Zambia Airways flight had delayed to depart from Livingstone to Lusaka for over 6 hours resulting in 4 passengers missing their connection flights to other destinations. It was alleged that Zambia Airways informed the passengers that it was unable to facilitate their reconnection or provide them with accommodation. Thus, the passengers were forced to find ways to rebook connecting flights and secure own meals and accommodation in Lusaka. The full summary of the decision is available on the CCC Website; https://t.co/Vpkc7kDFmz

@Afcac_Cafac @AfricanAirlines @CompComZambia

#COMESA #COMESAMemberStates #COMESARegion #ConsumerRights #consumerprotection #aviation #Zambia

[COMESA Competition & Consumer Commission @CCCC_COMESA]

#18September2025
#CCC has published a decision on #Uber's Terms & Conditions following an investigation to determine whether the Terms were false & misleading, and unconscionable

This investigation was in response to consumer complaints received with regard to Uber’s services in #Uganda, #Kenya and #Egypt. The complaints alleged, among others, that consumers were being charged higher prices than the displayed price; drivers were cancelling the booking after a long waiting period; drivers were failing to turn up yet customers would still be charged.

#CCC reviewed Uber’s Terms and Conditions to investigate these allegations and determine whether they were compliant with the COMESA Competition Regulations. Uber had an opportunity to respond to the concerns raised by the consumers and recommendations of the CCC. Uber cooperated in amendment of their Terms and Conditions. The full summary of the decision is available on the CCC Website; https://t.co/QJyGHDP8rN

#AfricaCompetition #COMESA #COMESAMemberStates #COMESARegion #ConsumerRights #consumerprotection #digitalplatforms

[COMESA Competition & Consumer Commission @CCCC_COMESA]

#29May2025
#2ndIBAAfricanCompetitionLawConference2025 #Lagos #Nigeria

CEO-CCC Dr Mwemba participating in the panel session on "the intersection between Competition Law and consumer welfare".

Dr Mwemba highlighted that the #CCC is in the process of amending the COMESA Competition Regulations to reflect consumer protection in its name. He observed that there are fragmented consumer laws at the national level which creates difficulty in coordination of enforcement against consumer violations. He informed the participants that the #CCC through its #COMESA Consumer Protection Committee has thus developed a consumer model law which will guide on the development and harmonisation of consumer laws in the 21 COMESA Member States.

@internatio81099 @fccpcnigeria

#AfricaCompetition #COMESA #COMESAMemberStates #COMESARegion #consumerprotection

[COMESA Competition & Consumer Commission @CCCC_COMESA]

#29May2025
#2ndIBAAfricanCompetitionLawConference2025 #Lagos #Nigeria

"The market may be competitive but may not necessarily be considered to be working properly if consumers are not aware of their rights in order to fully benefit from the services provided by market actors. There is need for consumer laws to regulate the conduct of market actors in their interaction with consumers for the benefit of consumers." CEO-#CCC, Dr Willard Mwemba at the panel session, "The intersection between Competition Law and Consumer Welfare".

The panel session was moderated by Ms Joyce Karanja, Partner at Bowmans (Law Firm) Coulson Harney LLP, Kenya. Dr Mwemba participated alongside Mr Pieter Steyn, Director of Werksmans Attorneys and Chairman of LEX Africa, Johannesburg; Member, IBA Constitution and Governance Committee and Azeezah Muse of Sadiq Banwo & Ighodalo law firm, Lagos-Nigeria.

@internatio81099 @fccpcnigeria

#AfricaCompetition #COMESA #COMESAMemberStates #COMESARegion #consumerprotection

[COMESA Competition & Consumer Commission @CCCC_COMESA]

#WarningNotice to the general public: Voluntary Product Recall of all cereal products manufactured by Heartland Foods, issued by the CCC.

CCC has become aware of a voluntary recall by #Shoprite, #Checkers, #Usave & OK Foods supermarkets, of all cereal products manufactured by their supplier, Heartland Foods. The products were exported to Malawi, Eswatini and Zambia, within the Common Market of #COMESA. The Warning Notice informs the public of the risks associated with the recalled products, the actions to take and the actions taken by the manufacturer and Shoprite Group. For full details including products affected, visit the CCC website link; https://t.co/swEpBBdKCQ
#consumerprotection #productrecall #COMESARegion #COMESAMemberStates

[COMESA Competition & Consumer Commission @CCCC_COMESA]

#WorldConsumerRightsDay2025-15 March 2025

#CCC joins the world in celebrating the World Consumer Rights Day.

[COMESA Competition & Consumer Commission @CCCC_COMESA]

#CCC questionnaire on consumer concerns in the #AviationSector-COMESA Region to gather feedback from consumers (passengers) on issues they have faced with different #Airlines operating within the #COMESARegion. Link; https://t.co/kv01RJY2vq
#Africacompetition #consumerprotection

[COMESA Competition & Consumer Commission @CCCC_COMESA]

CCC has published a #MergerDecision-Proposed Acquisition of shares in Finance Trust Bank Limited by Access Bank Plc with respect to the #banking& #financialservices economic sector. The proposed merger has been approved. For more details; https://t.co/sUhlwJAmVR

#COMESA #CCC

[kimehenrich @kimehenrich]

Consumers as we celebrate let's remember: If isn't safe, it's not FOOD!! Food is medicine and healthcare! Let safe food be thy medicine👌🏿🙌🏿

[COMESA Competition & Consumer Commission @CCCC_COMESA]

The CCC has published a consumer alert with respect to Benylin Paediatric Cough Syrup 100ml Batch No. 329304 manufactured by Johnson & Johnson (PTY) South Africa. For more details; https://t.co/pHKlIdKLxK
#consumeralert #CCC #COMESA #consumerprotection

[COMESA Competition & Consumer Commission @CCCC_COMESA]

Today the CCC joins the world in commemorating the #WorldConsumerRightsDay2024. Our Director & CEO, Dr Willard Mwemba, shares highlights on this celebration; https://t.co/ln8dBJYsGM

[COMESA Competition & Consumer Commission @CCCC_COMESA]

Artificial Intelligence (AI) has greatly improved the way of doing business, and consumers benefit from this technology across different sectors. The CCC wishes to raise awareness on some of the consumer concerns associated with AI.
#WorldConsumerRightsDay2024 #COMESA #CCC

[COMESA Competition & Consumer Commission @CCCC_COMESA]

The CCC has published a #NoticeofInquiry into the Proposed Merger involving Avia Solutions Group (ASG) PLC & AirExplore, s.r.o. Written representations to be submitted by 18 March 2024. For more details; https://t.co/oV7SkTpjDP
#AfricaCompetition #mergers #COMESA #CCC

[COMESA Competition & Consumer Commission @CCCC_COMESA]

The CCC has published a #WarningNotice on the voluntary recall of Woolworths Peanut butter Dairy Ice cream. For more details; https://t.co/ZGvFhi6Dod

#ConsumerRights #COMESA #CCC #Voluntaryrecall

[COMESA Competition & Consumer Commission @CCCC_COMESA]

#COMESA #CCC #COMESACompetitionRegulations

[COMESA Competition & Consumer Commission @CCCC_COMESA]

In commemorating the #WorldConsumerRightsDay2024 under the theme “Fair and responsible AI for Consumers”, we call on all consumers, businesses and other relevant stakeholders to be aware of the impact that Artificial Intelligence (AI) has on our day to day activities.

[kimehenrich @kimehenrich]

@CCC_COMESA 👌🏿

[COMESA Competition & Consumer Commission @CCCC_COMESA]

Every year on 15 March, we celebrate the World Consumer Rights Day, set aside to recognize rights of all consumers and promote their protection. The theme for 2024 is “Fair and responsible AI for Consumers”.
#WorldConsumerRightsDay2024 #COMESA #CCC

[COMESA Competition & Consumer Commission @CCCC_COMESA]

The COMESA Competition Regulations prohibit suppliers of goods&services from giving false or misleading information to consumers.Aggrieved consumers/those aware of suppliers engaging in this conduct are invited to report to the CCC or their national consumer protection authority.