Nancy Perry

Principal User Research Manager @microsoftri for Outlook. Before that I led Research Operations and scaling customer obsession @microsoft. Views are my own.

[Nancy Perry @NancypResearch]

@sladner Dang now I really wanna know what this was all about… this is what I see:

[Nancy Perry @NancypResearch]

Hey, it's been a while since I've tweeted anything but I've been busy with my new role as the Research Manager for Outlook Products & Services. However I just wrote this article and thought I'd share:

[Microsoft XC Research @MicrosoftRI]

What we've learned about blockers to customer obsession, and what behaviors lead to a more empathetic, customer-driven organization: https://t.co/YUANsc4rQx

[Nancy Perry @NancypResearch]

@LessThanRAJ Love it - there’s a resemblance in style 😁 Also love the Office Space ref

[Nancy Perry @NancypResearch]

Fantastic work!

[Microsoft Design @MicrosoftDesign]

Knowledge is power during uncertain times. Our @bing design team is bringing valuable information together so you can stay informed: https://t.co/6mTW6wXVFB

[Nancy Perry @NancypResearch]

@odannyboy However... often ‘known’ is actually an untested assumption. So when properly using research, sure sometimes that assumption proves correct (I already ‘knew’ this) and sometimes it does not (learned ‘something new’). You still are learning if you validate your untested assumption

[Nancy Perry @NancypResearch]

So proud of our #UXResearch Customer Driven team quickly pivoting to virtual customer events + experiences.

[Microsoft XC Research @MicrosoftRI]

Learn how customer focus and growth mindset helped a team adapt from holding in-person events to 100% remote sessions. https://t.co/D6aQe8BLzI

[Nancy Perry @NancypResearch]

And with lots more remote work happening, Teams is even more critical!

[Microsoft @Microsoft]

We're honored to have been recognized as one of @FastCompany's Most Innovative Companies of 2020. 💡

https://t.co/Tri283FaaA #FCMostInnovative

[Nancy Perry @NancypResearch]

Great roundup of research trends from my colleague @sheetalda - and hey, thanks for the shoutout! :)

[Microsoft XC Research @MicrosoftRI]

How can #UX researchers develop our design and engineering partners' buy-in for maximum impact? @SheetalDA discusses, citing thought leadership by @NancypResearch and @RayaRaycheva. https://t.co/3i27w2Rhut

[Nancy Perry @NancypResearch]

https://t.co/LA3lwDKusv

[Nancy Perry @NancypResearch]

Yes!! Love this.

[Indi Young (she/her) @indiyoung]

Empathy is about getting another person’s point of view, not about satisfying curiosity about your own high-priority topics.

[Nancy Perry @NancypResearch]

So awesome to represent @MicrosoftRI talking about being customer-driven at our Experience + Devices org's All-Hands! #customerdriven #userresearch

[Nancy Perry @NancypResearch]

What do we do when our data sets compete? Learn why #MixedMethods research is all about leveraging data conflicts to get at the bigger picture. https://t.co/P3wkQxkunB

[Nancy Perry @NancypResearch]

Related to my earlier article about 'Giving User Research Skills Away' - this case study shows exactly why we should all be interacting regularly with customers, whether our job title includes “researcher” or not. https://t.co/d8RE5JgBje

[Nancy Perry @NancypResearch]

😲👻🐓🐲🌝🌈🥨🎡🌋

[Microsoft Design @MicrosoftDesign]

Emoji let us express our emotions in the simplest way possible, but the process for designing them is anything but. To celebrate #WorldEmojiDay, see how we create your favorite emoji from scratch: https://t.co/SflDXIhv3j

[Microsoft XC Research @MicrosoftRI]

Happy #GiveSomethingAwayDay! Here are some thoughts from @NancypResearch on how sharing research skills makes our discipline stronger. https://t.co/FSa9Z8BKzx #UX

[IxDA Seattle @ixdaseattle]

We're excited to host @ixdconf speakers @brycej & John Porter @the_3 who will discuss designing the Xbox adaptive controller as a template for inclusive design on 7/18. Tickets available at https://t.co/3rR1DJUW09 …

[Nancy Perry @NancypResearch]

So awesome! If you love Stranger Things (or are just nostalgic for 1985) - check out the Windows 1.11 app or some of the great 80's desktop themes! :)
https://t.co/w9HyoMWzK3

[Nancy Perry @NancypResearch]

A great place to be right now! Viva la revolution! #Windows

[Nancy Perry @NancypResearch]

Yep that's us! Interested in culture change? We're looking for a senior user researcher to accelerate our 'customer-driven' work at #Microsoft

[Microsoft XC Research @MicrosoftRI]

Our team is looking for a senior user researcher to accelerate a large-scale effort to promote customer-centric behaviors! Find out more: https://t.co/WwxyYBEBKu.

[Nancy Perry @NancypResearch]

Great #UX research informs many products, not just one. Learn about the insights library we use to create #TimelessResearch at #Microsoft in this story by my colleague @FourthMode! https://t.co/myVhlaMgji

[Microsoft XC Research @MicrosoftRI]

Can you imagine a workplace where decades of #UX insights sit right at your fingertips? Principal Research Manager @FourthMode shares how we’re achieving this at #Microsoft. https://t.co/qDvEgGaoIX #TimelessResearch