Nan Russell

[Nan Russell @nanrussell]

InMoment @WorldRetail! Listening to customers' stories globally!

[Nan Russell @nanrussell]

@americanair seriously?? 2 hrs and 40 minutes on hold. So far. No update on lost carseat. How is this possible?? https://t.co/EDsacPFcI1

[Liz Hannapel @LizBitler]

All dressed up and no car seat to go because @AmericanAir lost it days ago #freebabyteags #sadbaby #aadoesntcare

[Nan Russell @nanrussell]

@americanair still no update on missing carseat.4 days. 2+ hrs now on hold with AA baggage call centre.#aadoesntcare

[Nan Russell @nanrussell]

@AmericanAir You ARE the final carrier...no wonder you can't find a carseat in 3 days. #americanairisnohelp Different story every contact.

[Nan Russell @nanrussell]

@AmericanAir @British_Airways Still no response from your partner airline. Carseat missing 3 days. Gold status mean anything? #freebabyTeags

[Nan Russell @nanrussell]

@americanair #lostcarseat still no news. #freebabyTeags #aadoesnt care

[Nan Russell @nanrussell]

@americanair lost grandbaby's carseat 3 days now. On holiday-can't go anywhere.#sadbaby #aadoesntcare