@FlySWISS: while facing a delayed luggage matter, flying business, there is no single PoC from Swiss anywhere to speak live about. My Q is: apart of PIR online form, does your company provide info about tracing the luggage from your internal systems that is mandatory per IATA?
@wwalshe Dear Mr.Walshe-in a high digital and transparent world I've decided to send you a message here on my recent Customer Feedback e-mail (sent on Nov14),that is unanswered still.I'd appreciate if you can share your or relevant personal contacts to address it. Thanks, Natalia