Natasha

[Natasha @natashajha__]

@IndiGo6E Haven't gotten any update yet

[Natasha @natashajha__]

Pathetic service by @IndiGo6E

First, I was at the airport 1.5 hours before my flight, waiting in line for bag check-in. No one bothered to inform or call me to let me know that check-in had closed and I couldn’t board. I only found out when I reached the counter. (Cont in com)

[Natasha @natashajha__]

@IndiGo6E I expect no help at all from you guys, but have shared, please check

[Natasha @natashajha__]

I reached Ahmedabad and waited again. And then, to top it off, I got a message from Indigo saying my flight was delayed by another hour. By this point, I had spent nearly 12 hours at airports.

[Natasha @natashajha__]

...the gate had been changed. Again, no message, no loud announcement, I almost missed my second flight as well. I ran to the new gate, boarded the flight, angry and exhausted, only to face a 5-hour layover ahead.

[Natasha @natashajha__]

I then traveled to another terminal and sat quietly outside the gate number printed on my boarding pass. Suddenly, I got a call from an Indigo staff member asking where I was, saying I was the last to board. I told them I was right outside the gate, only then did they tell me...

[Natasha @natashajha__]

The next feasible flight was a layover option, so instead of reaching by 7:30 a.m., I’d now reach at 7 p.m, with a 5-hour layover. With no other choice, I accepted it and even paid ₹3k more because by then, I was exhausted and done fighting. Their staff showed zero concern.

[Natasha @natashajha__]

I argued, I fought, I begged them to help, but no one cared. I had to reach another city for an important function yet there was no help at the airport or from customer care, even after pleading.