natpitcher

irrational love of maps, fried pickles, and iced coffee.

[Stephen Olmon @stephenolmon]

A story of retail fraud, by @InteriorDefine

Please RT this :)

Interior Define has been using customer’s payments to try to weather their own financials woes under the guise of supply chain issues and is now just blatantly committing fraud.

[natpitcher @natpitcher]

@chelbie718 @interiordefine Yeah, sorry to tell you, your clients are not going to get it anytime soon. Hundreds if not thousands of orders not delivered and the company seems horribly mismanaged if not about to go bankrupt.

[natpitcher @natpitcher]

@TheTriciaSteele @interiordefine Where are you checking the port records? very impressed at your digging!

[natpitcher @natpitcher]

@Deale5Deale @ShadiahS @interiordefine if its just a few weeks ago (under 60 days) and you paid vs cc, you should dispute directly with your cc company. good luck!

[natpitcher @natpitcher]

@shataki @chicago3404 @JestyMarie @interiordefine I felt the same, I have an excellent ID couch from a few years ago and was regretful I wouldn’t receive this couch. But have to assume that their quality will decline with this clear cash squeeze. They’ll have to cut corners somewhere.

[natpitcher @natpitcher]

@chicago3404 @shataki @JestyMarie @interiordefine I was able to get my full refund and hearing these shenanigans about this form honestly this confirms to me that ID is out to just screw people over. What terrible management.

[natpitcher @natpitcher]

@lanate15 @interiordefine That’s ~21 weeks from now. Ie the lead time they are quoting new orders. They never started on your furniture.

[natpitcher @natpitcher]

@sarerosenberg @SosoModels @thezanmiller @interiordefine I got something in stock from Crate and Barrel which I thought was a fine substitute, but I am still wistful of my ID couch! We remodeled our basement and had everything designed around this giant couch, it was killing me to not use the room at all while this dragged on.

[natpitcher @natpitcher]

Where did @interiordefine go wrong? Opened stores too fast? They just opened in Baltimore but can't manage shipping in 22 weeks. Way more sales this year than I ever noticed before. Yikes...

[natpitcher @natpitcher]

@chicago3404 @jo_elizabeth_ @interiordefine Call your credit card bank and explain the situation to get their device. Say you need to dispute. It’s not fraud by their measure. But failure to deliver on promised timeline is grounds for dispute.

[natpitcher @natpitcher]

@chicago3404 @jo_elizabeth_ @interiordefine The written confirmation said it’d 10-14 business days for the refund. My credit card said I had to wait for that to lapse before I could dispute. I wrote back saying I’d be disputing the 15th day and I do wonder if I made a difference. I got refunded on day 14. Good luck to you!

[natpitcher @natpitcher]

@featherandskull @EliseWa43135372 @interiordefine Whatttttt 🤯

[natpitcher @natpitcher]

@TheAntMan09 @interiordefine @Chase Good! Chase was so helpful to me, I called multiple times for guidance, and I think my proving to ID I was about to dispute they rushed my refund. But I never made it to 14 business days after I got the refund notice in writing, so I didn’t need to go through with the dispute.

[natpitcher @natpitcher]

@meghacleary @interiordefine I’m just really sorry you are going through that. I’m so relieved I got my refund, I think I was on the early side. Now complaints are
blowing up as more delivery windows are missed. I think it will only get worse as more people realize their delays…

[natpitcher @natpitcher]

@sarah_balog @sarerosenberg @emily_fri @interiordefine Lol you should NOT order a second one. You may be the last person on earth who ever received a shipment from Interior Define