NAYAN LIMBASIYA

[NAYAN LIMBASIYA @nayan__45]

@BlueStarLtd @BlueStarLtd Spoke with Hardi and Ravindra. After 11+ service visits, my AC issue remains unresolved.

The communication was rude, unprofessional, and showed a complete lack of accountability. I do not want another visit.

Please provide a replacement or full refund.

[NAYAN LIMBASIYA @nayan__45]

@BlueStarLtd Spoke with Hardi and Ravindra. After 11+ service visits, my AC issue remains unresolved.

The communication was rude, unprofessional, and showed a complete lack of accountability. I do not want another visit.
@BlueStarLtd
Please provide a replacement or full refund.

[NAYAN LIMBASIYA @nayan__45]

@BlueStarCare @sathi_tumhara @BlueStarLtd Spoke with Hardi and Ravindra. After 11+ service visits, my AC issue remains unresolved. communication was rude, unprofessional and showed a complete lack of accountability. I do not want another visit. Please a replacement or full refund.

[NAYAN LIMBASIYA @nayan__45]

@BlueStarLtd Congratulations @BlueStarLtd. If there were an award for how to frustrate customers, your team would be a strong contender.
Months of follow ups, multiple visits, wasted time, and the AC still leaks. Yet the complaint is marked as “resolved.”
L
Replacement or refund. Nothing else

[NAYAN LIMBASIYA @nayan__45]

@BlueStarLtd @BlueStarLtd

Water leakage complaint raised.
Multiple visits done.
Issue still exists.
Complaint marked as resolved.

This isn’t customer support. This is closing tickets without solving problems.

Replacement or refund is now the only acceptable resolution.
@BlueStarCare

[NAYAN LIMBASIYA @nayan__45]

@BlueStarCare @RajeshK00228757 @BlueStarLtd

Water leakage complaint raised.
Multiple visits done.
Issue still exists.
Complaint marked as resolved.

This isn’t customer support. This is closing tickets without solving problems.

Replacement or refund is now the only acceptable resolution.

[NAYAN LIMBASIYA @nayan__45]

Months of follow ups. Multiple technician visits. Countless hours wasted.@BlueStarCare

Result? The AC is still leaking, but @BlueStarLtd says the issue is resolved.
If this is your definition of customer service, customers should be worried.

[NAYAN LIMBASIYA @nayan__45]

Dear @BlueStarLtd,

After multiple service visits, my AC is STILL leaking. Your team has marked the complaint as “resolved” despite the issue continuing. Reducing a problem is not solving it.@BlueStarCare

How can a complaint be closed when the original issue still exists?

[NAYAN LIMBASIYA @nayan__45]

@BlueStarCare @ajayshakya 2 months. No resolution. Complaint closed without fixing the issue. Multiple calls, wasted time, and still no solution. I have all call recordings and documentation. If this is not resolved immediately, I will be approaching the Consumer Commission.
@BlueStarLtd
@BlueStarCare

[NAYAN LIMBASIYA @nayan__45]

@BlueStarLtd 2 months. No resolution. Complaint closed without fixing the issue. Multiple calls, wasted time, and still no solution. I have all call recordings and documentation. If this is not resolved immediately, I will be approaching the Consumer Commission.
@BlueStarLtd
@BlueStarCare

[NAYAN LIMBASIYA @nayan__45]

2 months. No resolution. Complaint closed without fixing the issue.
Multiple calls, wasted time, and still no solution.
I have all call recordings and documentation. If this is not resolved immediately, I will be approaching the Consumer Commission. @BlueStarLtd @BlueStarCare

[NAYAN LIMBASIYA @nayan__45]

2 months of follow ups, countless calls, and still no resolution. My complaint was automatically closed without fixing the issue.

Customers need solutions, not ticket closures. @BlueStarCare

[NAYAN LIMBASIYA @nayan__45]

@BlueStar Why was my ticket closed without providing any solution? More than 2 months of follow ups, repeated calls, and still no resolution. Closing a complaint does not fix the issue. Reopen the ticket and provide a proper solution. @BlueStarCare

[NAYAN LIMBASIYA @nayan__45]

If @BlueStarLtd cannot fix this problem, please be honest and inform me. Otherwise, I request an immediate resolution. If the issue cannot be resolved, please arrange a replacement or refund. @BlueStarCare

[NAYAN LIMBASIYA @nayan__45]

@BlueStarCare @BlueStarLtd I think this is a way to complete warrenty time period and then say no easily...@BlueStarLtd @BlueStarCare

[NAYAN LIMBASIYA @nayan__45]

@BlueStarCare
Ticket - B26060534924017
Received another call from your team. The agent asked the same questions again, noted the ticket number, and nothing happened afterward.@BlueStarLtd
How much longer should a customer wait for a solution?

[NAYAN LIMBASIYA @nayan__45]

@BlueStarLtd @BlueStarCare
Ticket - B26060534924017
Received another call from your team. The agent asked the same questions again, noted the ticket number, and nothing happened afterward.@BlueStarLtd
How much longer should a customer wait for a solution?

[NAYAN LIMBASIYA @nayan__45]

@BlueStarCare @Jitendr96192328 @BlueStarCare
Ticket - B26060534924017
Received another call from your team. The agent asked the same questions again, noted the ticket number, and nothing happened afterward.@BlueStarLtd
How much longer should a customer wait for a solution?

[NAYAN LIMBASIYA @nayan__45]

@BlueStarLtd 2 months. 7 visits. Hours of work lost. Water still dripping. Problem still unresolved. How is this acceptable,
@BlueStarLtd

[NAYAN LIMBASIYA @nayan__45]

2 months. 7 visits. Hours of work lost.
Water still dripping. Problem still unresolved.
How is this acceptable, @BlueStarLtd