Rajeev Nayar

Vice President and CTO – Data and Analytics @Infosys

[Rajeev Nayar @nayar_rajeev]

I recently spoke with @TechnologyMagBC to explore the key benefits for businesses that adopt 5G, Edge Computing and AI. Read how such adoption could improve a business's customer experience and overall revenue to help build a connected world here: https://t.co/3p31fT832v

[Rajeev Nayar @nayar_rajeev]

Wonderful discussion. Thanks @CMSWire #CXMChat

[Rajeev Nayar @nayar_rajeev]

I am sure it is their predictive model :-) #CXMChat https://t.co/Yx1lX37Bgx

[Tamara Dull @tamaradull]

@siobhan__fagan A6 So many #kool2creepy examples. Last week, AT&T sent me "you're moving" email. Really? When? I called & asked. #cxmchat

[Rajeev Nayar @nayar_rajeev]

A5: We were able to solve problems that had been intractable for 15yrs just because of connecting this data so it can be queried #CXMChat

[Rajeev Nayar @nayar_rajeev]

A6: The potential of connecting the structured and unstructured data in your company to what are called knowledge graphs #CXMChat

[Rajeev Nayar @nayar_rajeev]

A6: Surprising thing is actual surveys at the time of exist indicates that customer is pretty happy with the company #CXMChat

[Rajeev Nayar @nayar_rajeev]

A6: Financial service, high networth customer chrun signal start 18 month before actual churn happens. #CXMChat

[Rajeev Nayar @nayar_rajeev]

A5: The reality I would hazard for each one of us is that we have never taken a decision with 100% data or a perfect model. #CXMChat

[Rajeev Nayar @nayar_rajeev]

Completely agree and bring out hidden opportunities and possible risks #CXMChat https://t.co/T6P8Eyiz8M

[Rajeev Nayar @nayar_rajeev]

A5: There reality I would hazard for each one of us is that we have never taken a decision with 100% data or a perfect model. # CXMChat

[Rajeev Nayar @nayar_rajeev]

A5: On the positive side analytic models can help reduce some uncertainty in taking really risky decisions.#CXMChat

[Rajeev Nayar @nayar_rajeev]

A5: This will happen when we forget that analytic models are an abstraction or reality and not reality. #CXMChat

[Rajeev Nayar @nayar_rajeev]

A5: Analysis paralysis is a age old term and a very real possibility. #CXMChat

[Rajeev Nayar @nayar_rajeev]

@hyounpark Movement in the industry is towards what are called citizen data scientists which sort of opens this world of analytics #CXMChat

[Rajeev Nayar @nayar_rajeev]

Most people are beginning to partner with large universities that can bring the differentiation to their analytic programs #CXMChat

[Rajeev Nayar @nayar_rajeev]

A4: Training is an integral part of this journey as we all transform our company into learning organizations. #CXMChat

[Rajeev Nayar @nayar_rajeev]

A4: talent in house. You can partner to help you ramp up quickly and also to delegate out the data management and data prep jobs #CXMChat

[Rajeev Nayar @nayar_rajeev]

A4:It has to be a combination of all of the above. You know your company best and so it is imperative to develop the analytic #CXMChat

[Rajeev Nayar @nayar_rajeev]

A3: with observational and real time data and event. #CXMChat

[Rajeev Nayar @nayar_rajeev]

A3:based on response to stimulus. Most big data solutions that companies are using today combine this retrospective data analysis #CXMChat