Naomi Neven

musician // writer // creative // lover of animals // caffeine drinker // amazed by the grace of God

[Naomi Neven @naynev]

@SouthwestAir my flight to Burbank was delayed 2.5 hours. My return flight to San Jose has been delayed 2.5 hours. So disappointed in Southwest’s performance. Don’t want to have to fly others - a refund or flight credit would go a long way?!

[Naomi Neven @naynev]

@SouthwestAir guys. We’ve been waiting for close to 3 hours for our flight that keeps getting more and more delayed. How about offering us all some snacks and drinks? What a joke

[Naomi Neven @naynev]

@UPSHelp this has been going on for A WEEK! What the heck?! How can you just treat a customer this way for a week?! Refusing to help them@when it was clearly your fault?!!!!

[Naomi Neven @naynev]

@UPSHelp by far the worst way I have been treated. No one will help me, call center says they will call back and NEVER does. Keep telling me it’s not their problem and tell me to contact someone else

[Naomi Neven @naynev]

@UPSHelp how about your ‘support’ team actually does their job and helps me locate or investigate the SIX missing packages you lost?!!!!

[Naomi Neven @naynev]

@UPSHelp WORST CUSTOMER SERVICE EVER! No one will actually assist me over 6 packages that YOU LOST!!!! I want an investigation started NOW!

[Naomi Neven @naynev]

@Instacart hey Instacart, I'm trying to submit a second issue with an order and it's not working. Missing item! How do I get this refunded if my complaint doesn't go through?

[Naomi Neven @naynev]

@USConGenSydney Hi there - is the US Consulate in Sydney open yet for visa appointments for Australians?

[Naomi Neven @naynev]

@IKEAUSAHelp It’s been a week since it’s reply yet surprise surprise still no customer service. It’s been almost 2 MONTHS of me trying to get through to customer service. WHAT A JOKE

[Naomi Neven @naynev]

@IKEAUSA @IKEAUSAHelp Considering I've been trying since June 3rd to speak with someone this is the least that Ikea should do for me.

I want someone to DM me to sort this out. I WANT SOMEONE TO CONTACT ME!

[Naomi Neven @naynev]

@IKEAUSA @IKEAUSAHelp
Broken items:
304.562.15 x 3 broken items
704.562.18 x 3 broken items
904.562.17 x 1 broken item
104.562.16 x 4 broken items
I want these items replaced. I want a refund on the delivery fee.

[Naomi Neven @naynev]

@IKEAUSA @IKEAUSAHelp I want the broken items replaced!!!!!!! How long will it take before someone will actually help me?! The WORST customer service ever!

Order number 350854197

[Naomi Neven @naynev]

@IKEAUSA @IKEAUSAHelp THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! I placed an order on April 24, was delivered all smashed and broken on June 3, and now it's July 20 and I STILL can't get through to anyone on the phone or on social media. THIS HAS TO BE A JOKE!

[Naomi Neven @naynev]

@IKEAUSA @IKEAUSAHelp WHEN WILL SOMEONE ACTUALLY HELP ME? Pathetic customer service, placed order in April. Arrived June 3 all broken. STILL can’t speak with customer service. Horrendous! Of course a big company doesn’t care about the little guy

[Naomi Neven @naynev]

@IKEAUSA @IKEAUSAHelp IVE BEEN TRYING TO SPEAK W SOMEONE SINCE JUNE 3!!!!!!! Delivery was all broken. How hard is it to take my call? Worst customer service ever! Tried DMing yet not response! RIDICULOUS!

[Naomi Neven @naynev]

@IKEAUSAHelp hi it’s now been 3 weeks since I’ve started trying to contact @IKEAUSA for assistance in a damaged delivery, but no help from your customer service! Please! Can someone respond to my DM already? This is getting out of hand

[Naomi Neven @naynev]

@IKEAUSA @IKEAUSAHelp guys I’ve been trying for 3 weeks to get through to someone who can assist me with a damaged delivery. I’ve sent DMs, tweets, messages, tried calling multiple times every day but not getting any customer service. Why? Help!

[Naomi Neven @naynev]

@IKEAUSA @IKEAUSAHelp it’s me AGAIN! Checking in AGAIN! Your customer service is the worst I have ever encountered. I’ve been trying for weeks and weeks to get through to you about the damaged delivery I received. Still no response. I WANT A REFUND!

[Naomi Neven @naynev]

@IKEAUSA @IKEAUSAHelp hey guys. I’ve been waiting for weeks for someone to reply to my request for customer service. Y’all did the worst packaging job with my order and 50% of the order was smashed to pieces. I want a refund. I want the shipping refunded. I want replacement items

[Naomi Neven @naynev]

Hey @IKEAUSA @IKEAUSAHelp it’s me again. Reaching out to you AGAIN. Getting ignored by your ‘customer service’ department AGAIN. I’m just going to keep it up until I get a damn response from someone who can help me.

[Naomi Neven @naynev]

@IKEAUSAHelp I've been trying to call the helpline for hours, but can't get through. I've only got 48 hours to contact y'all about my damaged delivery. About 50% of all the plates and bowls I got delivered were broken, and it was very poorly packed. How can I speak with someone?

[Naomi Neven @naynev]

Hey @IKEAUSA @IKEAUSAHelp how bout you actually help your customer?? I’ve been trying for WEEKS to get through to you and it’s impossible. I want a refund! I want my items replaced! I want to actually speak with a person who can help me!!!