Nathan Blackburn

#Entrepreneur. Classical Tenor. #Music Lover. #Singer. MD of @EasyWebsiteUK.

[Nathan Blackburn @nblackburn93]

What’s going on @Wansviewoffical everything is offline for everybody. Can we get an update please?

[Nathan Blackburn @nblackburn93]

@AffordableMob You are a disgusting company and people need to be warned about your terrible customer services and lack of respect for your customers

[Nathan Blackburn @nblackburn93]

@AffordableMob No. He will only accept communication by email now so it can be used as evidence in legal proceedings. Sad that it has come to this but telling people over social media, bombarding you emails, reporting you to trading standards is the only way to get you to resolve this

[Nathan Blackburn @nblackburn93]

Never purchase from @AffordableMob - terrible company with awful customer services. They’ve left Thomas with no phone and are being obstructive and rude at every contact point. In breach of Consumer Rights Act. Avoid Avoid Avoid

[Nathan Blackburn @nblackburn93]

#NewProfilePic

[Nathan Blackburn @nblackburn93]

Caps are definitely my new thing

[Nathan Blackburn @nblackburn93]

@unltdwebhosting The immediate issue seems to be, as emails are sending. But we have no way of knowing how it will respond if we hit the rate limit again. So to summarise; the symptoms have cleared up, but we don’t know if the disease is still present.

[Nathan Blackburn @nblackburn93]

It’s now been 22 hours since @unltdwebhosting last responded to my high priority support ticket and I don’t feel the situation is resolved. Service level just keeps getting worse!

[Nathan Blackburn @nblackburn93]

And still no phone call back since I left countless voicemails on Monday and Tuesday for @unltdwebhosting - their “phone support” just rings out before going to voicemail.

[Nathan Blackburn @nblackburn93]

My mistake. 23 hours since @unltdwebhosting last responded.

[Nathan Blackburn @nblackburn93]

@unltdwebhosting @tarbuckdigital The latest is that it’s because my web application is ‘custom’. I’ve pointed out to @unltdwebhosting this is incorrect and the issue was their mail queue didn’t release emails after the rate limit had expired. The issue resides outside the application in the process flow.

[Nathan Blackburn @nblackburn93]

Responses are poor still. I’ve left numerous voicemails and a number of support requests. Some emails came through last night but emails are still not working correctly. Now 24 hours since issue started. 14 hours since last contact from @unltdwebhosting. Terrible service

[Nathan Blackburn @nblackburn93]

@unltdwebhosting @tarbuckdigital Quite correct. But Twitter is the place to tell the world about my honest experience, which is exactly what I’m doing.

[Nathan Blackburn @nblackburn93]

@unltdwebhosting @tarbuckdigital Finally, 19 hours later, you acknowledge what I told you in the ticket to be correct and are now looking into that part of the issue. Question 1 of 8 now under investigation. This is painful and I’m tired of repeating myself.

[Nathan Blackburn @nblackburn93]

@unltdwebhosting @tarbuckdigital Funny way of showing that to me - no reply on the in 14 hours? Do you really think that’s good enough service?

[Nathan Blackburn @nblackburn93]

@unltdwebhosting @tarbuckdigital It’s very sad that I’ve had to take to Social Media to get my “high priority” issue resolved.

[Nathan Blackburn @nblackburn93]

@unltdwebhosting @tarbuckdigital Very badly. It’s taken me almost 15 calls this morning, two new tickets and a number of replies. You’re having me going round in circles, and still not resolved the issue. In the last response, you copied and pasted a previous question that I’d already answered. Poor service!