Many attempts have been made in recent years to bring together influential supporter groups that can prioritise the often underrepresented voice of Manchester United’s match going supporters.
The recent actions of Manchester United have finally achieved what those efforts could not: a unanimous, historic and unprecedented unification of MUST, TRA, MUYSC, The 1958, all Fans’ Forum representatives, more than 100 Official Supporters’ Clubs, Red News and United We Stand.
Earlier today, a message was sent to Manchester United emphasising full support for the Fans’ Forum’s recent letter relating to the premature suspension of Season Ticket Holders without required evidence.
In summary, we have reiterated the demands made by the FF (detailed below):
• Immediately halt the ongoing suspension process.
• Immediately retract all unproven suspensions.
• Confirm the current number of Season Tickets.
• Explain its apparent policy of reducing the number of Season Tickets.
• Confirm that all reclaimed Season Tickets are reissued as Season Tickets to supporters on the Season Ticket waiting list.
Once an official written response has been received from Manchester United, it will be shared in the interests of transparency and fairness. The potential consequences of the Club’s response will also be shared as soon as they have been confirmed.
The Latest MUFC Ticketing Sweeps: A Practical Guide for Match-Going Groups
Many more supporters have received emails from the club today. While the tone has been softened compared to previous compliance sweeps, the objective is clear: the club is targeting "super-users" who log into multiple accounts from the same network or device to submit away applications, handle renewals, check ballot results, etc.
My first response to United would be: understand your supporters and how they actually behave. Fans operate in communities, helping each other out and working together. Instead, you've looked at the data without fully understanding the behaviour behind it. Perhaps that's because you've relied on the customer journey SeatGeek provided, but supporters simply don't use the platform in the way it was designed. Yes, there are touts, but it is not clear from the negative responses you're receiving that you've taken the completely wrong approach.
The data analysis strategy makes sense in principle to stop possible touts, but the execution is deeply flawed. For decades, match-going fans have formed close-knit communities. We share logins to manage group away applications, support elderly/vulnerable/non-tech savvy friends and relatives, or, in one instance, I assisted a mate who was travelling abroad and could not bypass credit card 2FA checks; he relied on me to renew his Season Ticket for him. Others handle group renewals purely to consolidate Credit Card loyalty points. That’s clever thinking by the end user, not trying to get around a system.
If United wanted to find actual ticket touting, their analysis should have focused strictly on data linked to logins on the official MUFC Mobile App where ticket access is. That is where ticket touting could matter. Instead, they have cast an overly broad net, likely because app authentication jumps out to a standard mobile browser, making it difficult for their systems to separate standard web portal activity from app usage. I would advise United to focus their efforts in this area; this is likely to be an area of ‘suspicious activity’ which they claim to have on many accounts.
Crucially, there is absolutely nothing in the official Season Ticket T&Cs that prohibits you from sharing your online login details with someone you trust. Unless the club can definitively prove that a third party logged into your account, downloaded your digital ticket, and used it to enter the stadium and not you, they have incredibly weak grounds. This should be robustly challenged.
Furthermore, the Manchester United website is notorious for technical glitches. The Ticket Office itself has routinely advised fans to use manual workarounds, including logging into each other's accounts, to bypass issues that the SeatGeek platform simply wasn't built to handle. You can even manage a friend's account over the phone if permission is granted. Fans are stepping in to help each other because the club lacks the necessary staff to provide real-time support. It is entirely unfair to weaponise these practical workarounds against loyal supporters. I’m not even going to get started on the Queue-it software, which can block you on anything from first access to the site, to multiple refreshes for away tickets.
If you've received one of these review emails, my first advice is not to respond immediately. I know there are ongoing discussions with the club about their recent demands, and the situation could look very different by the end of the week – although it may not.
So, don't rush into anything. Instead, use the time to think about how you want to structure your individual response to best protect your rights. If I hear of any updates, I will, of course, post on the back of that.
What you should start to think about is the following, to be prepared:
- The Multi-Account Access: Explain that you act as the administrator for a genuine, non-commercial match-going group to coordinate away applications and renewals so you can travel together. Explicitly state that this is done manually with permission, and you have never logged in to download, use, or resell another person's match ticket.
- Third-Party Data Protection: The club will ask why you accessed a specific number of accounts. Do not volunteer a list of your friends' names or membership numbers. Under UK GDPR, you must protect their third-party data. Simply explain why you do it collectively.
- Devices and Locations: Keep your device list broad (e.g., personal phone, work phone, laptop). For locations, keep it standard (e.g., residential home, workplace network). Do not provide specific addresses. Crucially, the club's data analysis likely fails to account for how modern UK internet works. For example, Sky Broadband utilises MAP-T technology, meaning up to 16 separate households can share the exact same external IP address at the same time. A single IP flag could incorrectly link completely unrelated households; however, Device IDs would be different, and I have no idea what thresholds United has applied in what seems to be a poor analysis of the data.
- The Photo ID Demand: The club claims they will delete your ID after verification, but sending unencrypted scans of a passport or driving license via standard email is highly insecure in transit. Refusing to email the ID and demanding a secure upload method is a logical use of GDPR principles. If they insist on identity verification, they must provide a secure, encrypted upload function directly to the MUFC servers. Let’s also remember they used ID verification on us last summer, so why not now? I’ll tell you why: down to cost.
I know United read my posts, so I suggest they read the following statement:
“Sending unencrypted passport or driving license scans via standard email is explicitly advised against by the UK National Cyber Security Centre (NCSC) due to interception and storage risks. Under ICO guidance on Article 32 of the UK GDPR, organisations should provide secure, encrypted upload channels for sensitive identity verification."
(Link: https://t.co/C8MNh2Ut41)“
- Hold Them to Account: Throughout this review, ensure the club strictly adheres to the contractually promised 14-day turnaround timelines for both Stage 1 and Stage 2 of the appeals process.
If they uphold your restriction without providing specific evidence, you should immediately file a Subject Access Request (SAR) to force them to hand over your full system logs. See my post here: https://t.co/KhLav1ihBC
If you wish to start to look at a response, below is an email template you can use to frame your formal email reply to [email protected]. Please note that this is just a template, and you should ensure it is updated and adjusted to suit your specific individual circumstances and group setup before sending.
Email Response Template
Dear Appeals Team,
Re: Ticketing Account Review – Membership Number: [Your Number]
I am writing in response to your email regarding the review of my ticketing account activity between March 1 and July 12. I appreciate the opportunity to clarify my account activity, which is entirely legitimate, manual, and non-commercial.
Explanation of Multi-Account Access:
I act as the administrative lead for an established group of match-going friends and family members. Because we travel to fixtures together, I log in to their profiles solely to coordinate linked away match applications and to assist with season ticket renewals. This is done entirely manually with their explicit permission for administrative ease and to navigate known website limitations. I do not access these accounts to download, transfer, or use digital match tickets, nor do I engage in ticket resale or automated bot activity. This should be clear in your telemetry data.
Device and Location Confirmation:
Devices regularly used: [e.g., My personal mobile phone, work tablet, and personal laptop].
Locations:
My account is primarily accessed from my residential home network, and occasionally from my place of work during standard application windows.
Account Management Explanation:
As stated above, my account is managed manually by myself, or by a trusted coordinator within my match-going group whom I have authorised to submit joint applications on my behalf. When submitting group applications, we log in sequentially to our group's profiles to ensure our applications are linked for travel logistics.
Identity Verification:
While I am fully willing to verify my identity, sending raw, unencrypted scans of official government identification via standard email is highly insecure and creates an unnecessary data protection risk in transit. Please provide a secure, encrypted upload mechanism directly to the Manchester United servers so I can safely submit this data.
Given that this activity represents standard, manual group coordination by a loyal supporter, I look forward to your swift confirmation that my account is in full order.
Yours sincerely,
[Your Name]
[Your Membership/Season Ticket Number]
[Your Phone Number]
WIN 5 Challenge Cup Final tickets 🤩🏆
Follow us and retweet this video with @Salford_RLFC attached.
The winner will be announced next Wednesday, best of luck 🤞
#ChallengeCup
🚨🎙️ | Mayor of Manchester, Andy Burnham, following Sir Jim Ratcliffe's immigration comments:
"If ANY criticism is needed, it should be directed towards those who have offered LITTLE contribution to our life here and have instead spent years siphoning wealth OUT of one of our proudest institutions..." 😳
Regardless of the shape of the ball, irresponsible ownership combined with weak governance and oversight almost inevitably leads here
A 152-year-old institution brought to its knees
As always, it’s the fans and local community who suffer most
Solidarity with Salford Reds 🔴
This is how it plays out:
- UEFA/FIFA air token opposition
- Govering bodies agree to annual games under threat of lawsuit
- Clubs across Europe follow suit, fearful of "missing out" or "falling behind"
- Cash cow milked further. Overseas games the new norm
There is another way
Everyone wanted LvG.
Everyone wanted Jose.
Everyone wanted Ole.
Everyone wanted Ten Hag.
Everyone wanted Amorim.
At some point we actually have to afford a Manager 3+ years to complete a rebuild.
Sadly our fans don’t have the patience for that regardless of who’s in charge.
Like we warned and predicted some time ago the creeping shadow of dynamic pricing is now one step closer at our club and with it, yet another slap in the face for loyal fans. It wont be long before members are exploited even further on the likes of Ticketmaster.
Football is consuming itself. It will implode and owners are exploiting loyal fans in their quest to squeeze more profits whilst destroying generational loyalty and football communities.
The match going fans being hit hard by Sir Jim and his team to try and recover from 20 years of Glazer greed.
Membership prices are going up again, forcing supporters to pay more for less, while the club keeps silent on how Season Ticket holders will be stung for cup games.
Dialogue with the club is broken, ignored, or treated with contempt. Fans raise genuine concerns; the club responds with spin and price hikes. Profit comes first. Supporters — the lifeblood of this club — come last.
This is yet ANOTHER example of "meaningful" dialogue with our club falling on deaf ears.
🏉 It was great to have Sam and Jess Henn from @Salford_YZ take out the match ball on Friday night.
The Salford-mad brother and sister designed our warm-up tops for the game! 💚
We are thrilled to reveal our specially-designed warm-up tee, in collaboration with @Salford_YZ and @VX3apparel! 💚
SYZ launched a competition for young people to create the design - and a winner has now been chosen.
It's available for pre-order now! 👇
It's a very solid argument for a number of city fans that going to Wembley sometimes 3 or 4 times per season isn't affordable, or that the desire to go for a semi final isn't always there.
But they're missing the point of the piss taking.
Steve from Stockport may not wish to go, that's fine, Steve may have gone 10 times in the last 5 years and now doesn't fancy the expense and effort of a trek to London for a televised football game.
We're not laughing at Steve, we're laughing at the fact that a club that claims to have colossal annual revenue and a global fanbase to rival United, Madrid and Barcelona can still leave 5000+ seats unsold for a cup semi final.
So Steve and his pals may say no thanks to the ticket, but there's nobody waiting in the wings to snap up any spares?
It doesn't add up and they know it.
They rattle on about their fanbase and all the rest of it and then regularly pull out shit like this.
You can't have it both ways, lads.
This famous old stadium has seen some absolute belters over the 115 or so years. Last night ranks amongst the very best games to ever take place at the Theatre Of Dreams. Through every emotion possible. The game had everything.. its nights like this that will live long in memory
🗣️PROTEST ANNOUNCEMENT 3PM BROADHURST PARK FCUM
We have stated our intent to unify our fractured fanbase across all key groups.
This is not an easy task. It is clear that somebody has to put a line in the sand then step over it. We will take that step.
Recently we met with FC United of Manchester @FCUnitedMcr We wanted to understand how and why they made the decision to walk away. Share ideas and discussed how we can unify and work together moving forward.
We know there’s a lot of history here. We know what happened 20 years ago. We know that FC United of Manchester is their continued protest against Glazer.
Our meeting was productive, and they are a group of genuine people who have and always will love United.
A group who were forced away on principle by the Glazer ownership over 20 years ago. It is clear ethically we have a lot in common and we believe we should all unite under a common unified cause to fight the greed of Glazer together.
👉We will attempt to unify fan groups. Even if this takes tough decisions and actions.
👉We will form a unity charter to outline actions and escalations against Glazer ownership.
👉Like minded and active groups will add their names to this charter to take action
On the 29th March we will be at Broadhurst Park for the first event of its kind. A joint protest against Glazer ownership as part of FCUM “The United United” day.
Plans are already in motion. We will also be doing a 58 Q&A before the game.
We encourage all United fans to join our unified protest which will be at the Stockton Town game.
Bring your banners. Bring the heat. Bring the noise.
We intend to make a strong statement that we are unifying. That we are mobilising our fanbase for a common goal in solidarity. That there will be more to follow.
Get yourself down there.
Together We Are Empire
More details to follow …
The 1958 🇾🇪
United pricing out our most loyal supporters.
Who have supported home and away for decades.
Hit with a 50% plus ST price hike.
Shameful decision by the club to once again cover Glazer greed and mismanagement.
They want the loyal fanbase gone!
The Glazers need to go!
The 1958🇾🇪