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@harmonyhallgirl @thisoldhowse@Tko22627238@BarryHunt008 When you booked online was there anywhere to say you wanted Novavax? Or is calling once you have booked an appointment the best method?
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@aquariancity@canadaposthelps@canadapostcorp Ok final update on me on this - BBC Shop issued a refund on my order. I'd rather have had the discs, but given its limited release, refund is likely the best I can get. Best of luck as you try to get yours/figure it all out.
@aquariancity@canadaposthelps@canadapostcorp Latest update- I've called BBC. They keep telling me they escalated it and someone will call me. They never do. Today I asked for a refund - they said it would take 24/48 hours to review the file. I warned them I'd be calling back in 48. If that doesn't work I guess chargeback?
@aquariancity@canadaposthelps@canadapost I hope they're not lost as well- apparently in the US some of these there are shipping tracking but they haven't left the facility. These ones have though - so this is @canadaposthelps who needs to find them...
@aquariancity@canadaposthelps Spoke to BBC again. They say @canadaposthelps definitely has the package. They hope @canadapost finds it. They won’t contact them though. Also said that after 10 business days we can call again. So that’s Weds Dec 27 if still not delivered
@aquariancity@aquariancity did you ever get your box set or is it still lost in Canada Post? (mine is still lost and trying to figure out why... last seen Dec 7th) @canadaposthelps
@aquariancity@canadaposthelps I've created service tickets to investigate but no luck yet with @canadaposthelps finding it. I've reached out to the BBC Shop and they're supposed to call me back in the next couple of days. If I learn anything I'll let you know. Hopefully they show up soon...