Neat Company Support

Answers to all your Neat questions

[Neat Company Support @neatsupport]

@AttorneyofFacts Julianus, you don't need to sign up for anything to use the scanner. You can use it with the free Neat Scan Utility without signing up for anything, or with other 3rd party scanner solutions.

[Neat Company Support @neatsupport]

@AttorneyofFacts Okay Julianus, if you have any other questions, please let us know.

[Neat Company Support @neatsupport]

@AttorneyofFacts All Neat scanners are out of warranty, but can still be used with a variety of 3rd party scanner software or the free Neat Scan Utility.

[Neat Company Support @neatsupport]

@AttorneyofFacts Thank you for your interest in our retired Neat scanners. We appreciate your feedback and suggestions. At this point, all Neat scanners have been retired and are no longer receiving enhancements.

[Neat Company Support @neatsupport]

@AttorneyofFacts @Twitter Please try refreshing your page or opening https://t.co/YfIrmU6rl3 in an incognito window to address this issue.

[Neat Company Support @neatsupport]

@AttorneyofFacts @Twitter @AttorneyofFacts Unfortunately, Neat has left the scanner market in 2015. In order to use the Neat software, you will have to purchase a Neat subscription. you can download our free scanning utility here- Install Neat Scan Utility for the Desktop - Neat HelpCenter

[Neat Company Support @neatsupport]

@mike20878, you asked if we "still tag records that were previously exported?" - We don't tag exports to files (e.g. CSV) but do mark exports to Quickbooks if you use that. We have an Ideas portal (https://t.co/k2UA2iTQwn) that you can request for future consideration. Thanks!

[Neat Company Support @neatsupport]

Neat now has a beta driver to work with Neat scanners in the Mac OS 10.14 Mojave operating system. Click here for more details on downloading the Mojave beta driver.
https://t.co/r5drJ1exY3

[Neat Company Support @neatsupport]

@cosmogirl413 If you were previously using the retired software that does not require a subscription, you can contact our retired software team at 855-910-6328 to obtain the retired software.

https://t.co/LAGrjR3rkd

[Neat Company Support @neatsupport]

@JasonMKasper As mentioned in our neatcompany reply: Thanks for letting us know, Jay. Our apologies for the delay. If you don't yet have the link, please provide the email used with your Neat account in a Direct Message.

[Neat Company Support @neatsupport]

@chapdav2 That's usually due to a problem with the image quality on Mac. Try this first: https://t.co/lkOPfdxIQY and if that doesn't do it try: https://t.co/9XuBoA6g45

[Neat Company Support @neatsupport]

@nivekja78 We have good news for you! We now offer a legacy support line that includes a download of the legacy software if needed:
https://t.co/LAGrjR3rkd

[Neat Company Support @neatsupport]

@nivekja78 Good news! We now have a legacy support option that includes a download of the legacy software if needed:
https://t.co/LAGrjR3rkd

[Neat Company Support @neatsupport]

@gangnonr You would have to export the PDF but you should be able to highlight and select text to be copied from the PDF file.

[Neat Company Support @neatsupport]

@gangnonr Apologies. Meant to include this link: https://t.co/W9l0FEQvko
Please try that for scanning in High Sierra.

[Neat Company Support @neatsupport]

@gangnonr Hi Robert,
Try the steps in this help center article. That should resolve the problem.
Thanks,
Neat Customer Care

[Neat Company Support @neatsupport]

@dharmeshsinghal @nestsupport Are you troubleshooting scanner hardware? We do not have authorized repair centers but if you are under warranty you are likely to be eligible for a replacement. Please provide specific details about what you are troubleshooting.

[Neat Company Support @neatsupport]

@DYIKen Unfortunately, High Sierra update causes this error in many scanner drivers. Our development is looking into this. https://t.co/ea3CM2VFTb

[Neat Company Support @neatsupport]

@patInhofer We're sorry you feel that way. We will forward your feedback to our website team. Thank you!

[Neat Company Support @neatsupport]

@patInhofer U can find info about our Cloud product using this link: https://t.co/WrZfavO9nD. If u have any questions please chat with our sales team.