Meter replaced and now I receive this email - unbelievable poor customer experience. I have been in contact with e so and your team but still no response to my query. I will write to your CEO and explain why I left - I want this resolved
@edfcustomers when will my gas smart meter be fixed or replaced? The screen is blank and I cannot take a reading. My bill is being estimated but no one has fixed the meter. This is so frustrating
@edfenergy I have been endeavouring to resolve an issue with your team for weeks. I now get a request for payment or face legal action. The service is so poor and is one of the POOREST CUSTOMER EXPERIENCES I HAVE EVWR HAD. PLEASE CAN SOMEONE PHONE ME. COMPLAINT
@OVOEnergy up to their old tricks - not bothering to actually look at my account yet very quick to raise my direct debit from £20 per month to £139 again. CEO complaint on its way as I look for a new energy provider…
It’s been over 30 days and I still can’t see my data. My concern is that it is all estimated and there will be a huge deficit on my account. I have returned photos of my meter but still no action or response from EDF - this is very poor customer service. Still not fixed
@BristolWater work to replace a damaged stop tap/meter chamber on 8 September 2022 still not complete outside 10 Spring Weston super Mare. Very annoying to keep having to dodge the cone, and very dangerous in the dark
@OVOEnergy up to their old tricks and increasing my direct debit from £20 to £49 to £132 per month. The meter read is 2 and has been for 10 years. I don’t need help with paying, I need you to stop increasing my DD - very poor customer service…
@OVOEnergy up to their old tricks and not assessing the information they have on the electric used by my small garage. Direct debit increases from £20 to £49 to £132 per month. The meter read is 2 and has been for 10 years. In true form they will message me when they see the post
@BristolBears@Ljmorahan@CamworthLtd All the very best for the future Luke - really enjoyed watching you at the Gate. Great memories of ripping through the opposition line 🙌🙌💨💨
@OVOEnergy what a joke! Having spent over an hour on the phone with an advisor today to reduce my direct debit to £20 on a property that has only used 1 unit in over a year (it’s a garage with its own supply), I receive an email telling me you WILL increase my direct debit to £60