Needle, Inc.

We find online retailers' most passionate fans (advocates) & connect them with shoppers. The result? Trust. Efficiency. Awesome biz results, to name a few.

[Needle, Inc. @needleit]

"as usual, your reps are always on point. Isaac made the selection of chargers for my office's ipads easy!<br><br>thank you IsaacG and CDW" #customerfeedback

[Needle, Inc. @needleit]

"This is how these chat functions should be used! Great interaction and made it fun! MUCH better than a Chatbot!!!!" #customerfeedback

[Needle, Inc. @needleit]

Since the start of the pandemic, Walgreens has also undergone a broader digital transformation to cater to online shoppers.

#digitaltransformation #futureofretail #Brandretailexecution

https://t.co/nLvNQuapof

[Needle, Inc. @needleit]

Beauty brands are hiring — or buying — technology companies that let customers virtually try on makeup, hair and skin care products.

#beautybrands #assistedselling #betterretail

https://t.co/EptvHLtWj4

[Needle, Inc. @needleit]

Fintech companies like PayPal, Klarna, Afterpay and Affirm allow e-commerce and brick-and-mortar retailers to provide BNPL services to their customers, regardless of size.

#BuyNow #PayLater #futureofretail

https://t.co/AzOC2yGl7O

[Needle, Inc. @needleit]

According to the Oracle Retail survey, 20% of consumers plan to shop mostly in-store, up from 15% in 2020, and 45% plan both in-store and online shopping, up from 35%.

#retailenvironment #consumereducation

https://t.co/SpPW3aHfqM

[Needle, Inc. @needleit]

Omnichannel marketing refers to an interconnected multi-channel sales strategy that gives customers a seamless buying experience across sales channels commissioned by a brand.

#omnichannel #marketing

https://t.co/PNOgl6vyxk

[Needle, Inc. @needleit]

Store employees need access to customer information so that they don’t start the in-store part of the journey the least informed about what that shopper was doing.

#consumereducation #retailenvironment #futureofretail

https://t.co/2AIOV7yNsR

[Needle, Inc. @needleit]

Here is my list of products to avoid, along with a list of Apple products that I recommend.

#retailtrends #retail2022 #apple

https://t.co/uqdzgIYcpG

[Needle, Inc. @needleit]

Retailers will focus on five themes in 2022, including personalized experiences for shoppers, wellness, delivery speed, sustainability, and supply chains, according to analysts at Cowen.

#Brandretailexecution #futureofretail #retail2022

https://t.co/xvlpyRj9pG

[Needle, Inc. @needleit]

"As we look back on 2021 eCommerce trends, e-tailers can better understand where to focus their 2022 efforts."

#eCommerce #retailenvironment #personalizedeCommerce

https://t.co/MU58HybT72

[Needle, Inc. @needleit]

Having a social media presence is good but if you have a company website, all of your social media content will lead internet users to your website.

#digitalmarketing #brickandmortar #ThirdChannel

https://t.co/hQ9Z56Vphi

[Needle, Inc. @needleit]

Wayfair's expansion into physical retail is telling, though it likely doesn't herald a reversal in the growth of online shopping, and the company doesn't anticipate that, either.

#brickandmortar #physicalretail

https://t.co/tlQbzpQgQk

[Needle, Inc. @needleit]

Having become, by necessity, accustomed to the online shopping experience, shoppers are now looking to transport some of its benefits to brick-and-mortar shopping.

#retailenvironment #brandingforretail #brickandmortar

https://t.co/wLpyumdOs2

[Needle, Inc. @needleit]

Visits to retail stores dropped 26.3% on Saturday compared with the Saturday before Christmas in 2019, according to preliminary data from Sensormatic Solutions, a division of Johnson Controls.

#retailstores #retailenvironment #holidayseason

https://t.co/8S9oCKM4hx

[Needle, Inc. @needleit]

No upsell or cross-sell strategy would work as well as one powered with a customer data platform (CDP). A recommendation engine works by collecting data, storing it, analyzing it, and filtering it.

#merchandising #customerdataplatform #CDP

https://t.co/Wrfwepiqb8

[Needle, Inc. @needleit]

Learn about the latest chatbot technology and how you can use chatbots to improve customer interactions, reduce call times, and increase revenue.

#chatbot #livechat #customerexperience

https://t.co/nlGaINAqfu

[Needle, Inc. @needleit]

"...The future of retail is experiential, according to Steve Miller, svp of strategy, ecommerce and analytics at Dick’s. This is in part why Dick’s is making “huge investments in the store experience,” he said."

#experientialretail

https://t.co/P0RhqNSgTm

[Needle, Inc. @needleit]

The quality of your product and your customers' experience can be improved through the creation of a product feedback loop.

#productfeedback #bettercustomerexperience #customerexperience

https://t.co/F4UcGsNB9i

[Needle, Inc. @needleit]

Brand salience is the result of several elements added together: A distinct brand identity, superior products and/or customer experience, strategic marketing, consistency, and word of mouth.

#brandingforretail #customerexperience #branding

https://t.co/8XsaySfIYu