Neeraj Gauri

Learning & Unlearning Mentor

[Neeraj Gauri @neeraj_gauri]

@Lenskart_com Hi Muskan @Lenskart_com ... pls do not shift the goal post thru order ids. Pls arrange to refund the balance amount.
I would have been happy to hear you say "our intention is to provide prompt resolution". HOWEVER? what!
@peyushbansal

[Neeraj Gauri @neeraj_gauri]

Ordered 2+2 glasses from @Lenskart on June 30. Orders (1290493223 & 1290491962) not executed till date.

Escalation didn't work!

No accountability and coordination across all groups.

LEFT HAND DISOWNS RIGHT HAND!

@peyushbansal request help and intervention.

[Neeraj Gauri @neeraj_gauri]

@Lenskart_com Hi Iti & Muskan @Lenskart_com - received Rs 8,520.78 in 3 tranches thru 2 different modes so far😳
About 5.7 k still pending! What's taking so long to calculate the total refund for the 2 PIDs shared earlier? @peyushbansal pls help!

[Neeraj Gauri @neeraj_gauri]

@Lenskart_com Hi Iti @Lenskart_com - Appreciate your calling up. BTW, second pair of glasses was also collected 3 days ago. How long will it take to process the refund? Pls confirm.

[Neeraj Gauri @neeraj_gauri]

@Lenskart_com Hi Muskan - given the number of reorders, we have lost track. Need refund on the master order in which PIDs 134222 & 215763 were ordered. Trust it clarifies.

[Neeraj Gauri @neeraj_gauri]

@Lenskart_com For one of the escalations, for an order placed on 30th June, I was told "it can be done", "it will be done", "I am doing it, pls share OTP" AND FINALLY "it CAN'T be done"
In just over past 24 hours
@peyushbansal @Lenskart @Lenskart_com pls pls pls help!

[Neeraj Gauri @neeraj_gauri]

@Lenskart_com I will be available for the call at 11.30 AM tomorrow

[Neeraj Gauri @neeraj_gauri]

@Lenskart_com based on my experience, there is no option @Lenskart_com to reach out to a real person. If the issue is not listed with the Chatbot, YOU HIT A DEAD END

[Neeraj Gauri @neeraj_gauri]

@Lenskart_com Appreciate your calling me yesterday.

I would strongly urge the senior management @Lenskart_com @lenskart to listen to the recording of the call. You will get a decent insight into the effectiveness of PROCESSES and SOPs @Lenskart_com

[Neeraj Gauri @neeraj_gauri]

@Lenskart_com Received 3 missed calls @lenskart @Lenskart_com @peyushbansal. Calls were disconnected before one could pick up. Hope that's NOT an SOP to handle grievances / escalations?

Pls call me at 11.30 AM IST tomorrow (no ambiguity?)

[Neeraj Gauri @neeraj_gauri]

@Lenskart_com Thanks Muskan @lenskart !

PLS NOTE - I have already spent more than 10 hours over meetings and 50+ calls. Pls ensure your team doesn't start haunting me with unproductive calls again.

@peyushbansal

[Neeraj Gauri @neeraj_gauri]

ordered some Rakhi gifts from @Floweraura ....committed delivery date 26 Aug 2023. No update! followed up today... Rashid and Aarti from @Floweraura read out the fine print! They cancelled the Order today! absolutely unprofessional! Pls avoid @Floweraura unless you are stuck too!

[Neeraj Gauri @neeraj_gauri]

@AntaraSnrCare is a great initiative while the services are lacking. Care givers & technicians are good but frontend and customercare sucks - Unprofessional & no accountability. No avenue for escalation & customer feedback too.
Request mgmt attention re an ongoing challenge!

[Neeraj Gauri @neeraj_gauri]

@Airtel_Presence Hi Shibani, even after sharing my concern on various forums, you want me to raise it on the airtel site too😧 You still want to put the ball back in my court!!!!
what does it take to talk sense into airtel and it's customer management team??????

[Neeraj Gauri @neeraj_gauri]

@kashif_mohd_82 @Airtel_Presence @airtelindia @Airtel Airtel is running SCAMs for sure! Bought 1 IR pack for 24 hours. I have been charged 5 times. reason - "you may have used data or received a call" 😆How can a call reach when the no. is overseas and out of "network coverage area". clear scam to increase ARPU. @airtel black sucks!

[Neeraj Gauri @neeraj_gauri]

@yash264 @airtelindia @Airtel_Presence @Airtel Airtel is running SCAMs for sure! Bought 1 IR pack for 24 hours. I have been charged 5 times. reason - "you may have used data or received a call" 😆How can a call reach when the no. is overseas and out of "network coverage area". clear scam to increase ARPU. @airtel black sucks!

[Neeraj Gauri @neeraj_gauri]

@pksivasubraman1 @Ugo_UF @Airtel Airtel is running SCAMs for sure! Bought 1 IR pack for 24 hours. I have been charged 5 times. reason - "you may have used data or received a call" 😆How can a call reach when the no is overseas and out of "network coverage area". clear scam to increase ARPU. @airtel black sucks!

[Neeraj Gauri @neeraj_gauri]

@cpjamloki @airtelindia @Airtel_Presence @Airtel Airtel is running SCAMs for sure! Bought 1 IR pack for 24 hours. I have been charged 5 times. reason - "you may have used data or received a call" 😆How can a call reach when the no is overseas and out of "network coverage area". clear scam to increase ARPU. @airtel black sucks!