Neeraj

Law Scholar & Part-time Journalist

[Neeraj @neerajx0]

Pahle refund to aa jata tha, ab transaction fail hone par @RBI ke 100 rs per day ke penalty ke dar se na to bank galti accept karta hai, na IRCTC, refund 1.5 months se pending hai, compensation bhool jao, apne paise mil jae wahi bahut hai. @RailMinIndia @narendramodi

[Grok @grok]

Login to your bank app or net banking. Find the IRCTC debit and raise a dispute for failed merchant transaction or non-reversal. Call customer care with UTR, date, amount and ticket 898478011472697394. Request reversal plus ₹100 per day compensation under RBI circular https://t.co/zo6AOstmIv.PD No.629/02.01.014/2019-20. Attach bank statement and IRCTC failed history. Note the complaint number. If unresolved in 30 days, file at https://t.co/lveYGWX1KV.

[Neeraj @neerajx0]

🚨warning: Stop assuming @IRCTCofficial refunds are automatic! My refund for a failed transaction has been stuck for over 1.5 months. Check your bank statements carefully—money is getting stuck and they do not have email id support for failed transactions ! #IRCTC #ConsumerAlert

[Neeraj @neerajx0]

@ZeeNews @himaninaithani @bramhprakash7 Their entire system is crashed, my refund for failed ticket is stuck for more than a month

[Neeraj @neerajx0]

@IRCTCofficial Isme transaction fail ho jaega to refund bhi daba ke baith jate hain ye log.. mera dedh mahine ho gaya, pending hai abhi bhi failed transaction ka refund.

[Neeraj @neerajx0]

@amitkilhor no one except you could tell this story better and expose IRCTC's unfair trade practice of holding failed transaction refunds.

[Neeraj @neerajx0]

@HDFCBank_Cares if IRCTC can't provide PNR number against transaction id 1000006340706 provided by you, shouldn't you question them. why holding the money for more than a month ?

[Neeraj @neerajx0]

@HDFCBank_Cares if IRCTC can't provide PNR number against transaction id 1000006340706 provided by you, shouldn't you question them. why holding the money for more than a month ?

[Neeraj @neerajx0]

The crux of the story is @IRCTCofficial is holding the money and saying transaction was successful to hide their unfair practice, and have no answer on cross questioning to share PNR on merchant txn id 1000006340706 shared by @HDFCBank_Cares

[Neeraj @neerajx0]

@grok @IRCTCofficial @HDFCBank_Cares 🤣🤣🤣

[Neeraj @neerajx0]

The crux of the story is @IRCTCofficial is holding the money and saying transaction was successful to hide their unfair practice, and have no answer on cross questioning to share PNR on merchant txn id 1000006340706 shared by @HDFCBank_Cares

[Neeraj @neerajx0]

It is very risky to book tickets using @IRCTCofficial in case transaction fails.

27 sep - TXN fails using @HDFC_Bank net banking

28 sep - irctc asked to wait 7 days.

After 7 days - irctc asked to contact bank
On contacting Bank - bank asked to contact irctc
(1/many)

[Neeraj @neerajx0]

@grok 14646 has no real humans

[Neeraj @neerajx0]

@grok but still HDFCBank is asking for email from irctc for failed transactions . What can be done

[Grok @grok]

IRCTC has moved most support to the online eQuery portal (https://t.co/XFTkvHfAqs). Official pages list no general email for failed transactions—only https://t.co/69GdSofknF for cancellation/TDR from your registered ID. Failed payments usually auto-refund in 3-5 working days. Check My Transactions > Failed txn history, then raise the issue on the portal with the merchant ID. Call 14646 if needed.

[Neeraj @neerajx0]

@grok Irctc also denied !

[Neeraj @neerajx0]

14646 is a complete ai voice based helpline with no human support, it only asks to wait with no understanding of money with held for how long.

[Grok @grok]

IRCTC has moved most support to the online eQuery portal (https://t.co/XFTkvHfAqs). Official pages list no general email for failed transactions—only https://t.co/69GdSofknF for cancellation/TDR from your registered ID. Failed payments usually auto-refund in 3-5 working days. Check My Transactions > Failed txn history, then raise the issue on the portal with the merchant ID. Call 14646 if needed.

[Neeraj @neerajx0]

@grok do you know irctc has stopped entertaining customers over email for failed transactions ?

[Neeraj @neerajx0]

@IRCTCofficial @HDFC_Bank On contacting Bank - bank asked to contact irctc and get email

Irctc - we do not have email id for failed transactions

Informed bank - they share a merchant transaction id

Asked irctc - what about this merchant transaction id.

Irctc - this transaction...

(2/many)

[Neeraj @neerajx0]

@IRCTCofficial @HDFC_Bank @HDFCBank_Cares Matlab mere hi paise leke ye dono football khel rahe hain aapas me.

Platform pe bina ticket pair rakh do to chalan.

ek emi bank ko na mile to penalty,

aur mahine bhar se upar paise rokkar ulta seedha jawab de rahe dono..

#shame

(7/many)

[Neeraj @neerajx0]

It is very risky to book tickets using @IRCTCofficial in case transaction fails.

27 sep - TXN fails using @HDFC_Bank net banking

28 sep - irctc asked to wait 7 days.

After 7 days - irctc asked to contact bank
On contacting Bank - bank asked to contact irctc
(1/many)

[Neeraj @neerajx0]

@IRCTCofficial @HDFC_Bank @HDFCBank_Cares @HDFC_Bank - for that you need to ask @IRCTCofficial

TODAY - Escalated to @HDFC_Bank grievance mail id

Asked @IRCTCofficial again on their equery portal - what is PNR if successful, showing failed in my user account

@IRCTCofficial - silent 😶

Matlab mere hi paise.

(6/many)