Neha Chiripal

[Neha Chiripal @nehachiri]

@AmazonHelp I have emailed several times since 3rd and called customer support to ask them to refund & initiate pick up but ECR not calling even after contact is transferred to them. That is against protocol I am told.
@AmitAgarwal @Outlookindia

[Neha Chiripal @nehachiri]

@subhrojit_m @shubhamdutt13 @amazonIN @AmazonNews_IN @AmitAgarwal I also bought S20+ on amazon, which amazon bought on flipkart smart upgrade plan. Amazon agreed to the mistake on 17 dec, promised full refund on 20th but now ECR team not responding since 3rd Jan. Am helpless.

[Neha Chiripal @nehachiri]

@AmazonHelp See the response below. It was sent on 20th December. Very poor follow up by amazon, also since ECR is handling,rather not handling,no other team can handle. Doesn't matter how long, will sue amazon for damages & my refund. Have full proof of amazon agreeing to it themselves.

[Neha Chiripal @nehachiri]

@AmazonHelp Their final response was that they will arrange return pick up and give full refund. I am asking them to follow on that but no response since 3rd jan. Which is weird!

[Neha Chiripal @nehachiri]

@subhrojit_m @shubhamdutt13 @amazonIN @AmazonNews_IN @AmitAgarwal Thank you so much. I hope so. I will keep you informed. Cause they just tell me ECR team handling it and then no follow up. It's been 16 days.

[Neha Chiripal @nehachiri]

@shubhamdutt13 @subhrojit_m @amazonIN @AmazonNews_IN @AmitAgarwal Yes. But it's not flipkart issue. As the Amazon seller bought it on flipkart which is wrong, amazon accepted the mistake. But I still haven't got any refund

[Neha Chiripal @nehachiri]

@AmazonHelp I din't expect amazon to provide any help. Just want the world to know about your customer service @AmazonNews_IN @Outlookindia

[Neha Chiripal @nehachiri]

@ajassy @davehclark @AmitAgarwal @JeffBezos @amazon @amazonIN @TechInsider @TechCrunch @aajtak @timesofindia @IndiaToday Amazon admitted it sold scam Samsung S20+,they owe money to flipkart or my phone gets locked on 16Jan.Its been 72hrs+ Lalitha of exec team not replying 2emails

[Neha Chiripal @nehachiri]

@AmazonHelp As mentioned ECR team is not responding, so stop saying same thing & get them to call me else u sound like a BOT. I can paste emails i sent them over here, every email since 3rd jan. @Outlookindia @AmazonNews_IN @amazonIN amazon is at the wrong here. Lalitha from ecr should call

[Neha Chiripal @nehachiri]

@AmazonHelp Please read msg carefully. I have emailed them more than 7times since 3rd jan but they are not responding. Very poor ethics when they are wrong. I have sent email proof also. Am a stage 4 cancer patient under active treatment which they have shown no empathy for. @Outlookindia

[Neha Chiripal @nehachiri]

@AmazonHelp As mentioned amazon cannot take 23days to refund the money they owe me for a phone they bought on flipkart. I have told them to call me several times and to confirm refund. Phone gets locked on 16th jan. They need to call me today.@Outlookindia do u see what amazon is upto

[Neha Chiripal @nehachiri]

@AmazonHelp I have received no calls or reply from ECR team who is handing this since 3rd jan inspite of emailing 7 times,basically everyday to call me. I called Customer care too twice. I want my money refunded. below email was sent to me on 20th dec but since 3rd jan no one is answering.

[Neha Chiripal @nehachiri]

@JBhattacharji @True_Alpha23 @SamsungIndia @amazonIN @Flipkart @amazon Jaya, i really need your help. How did it get resolved for u? Cause my phone locks in 6 days, amazon admitted its mistake on 17 dec but still no refund. ECR team not calling or replying, am a cancer patient myself, have been really tortured by this lack of resolution & response

[Neha Chiripal @nehachiri]

@davehclark i have full email trail exchanged with amazon and also tweets to explain what happened.
Amazon admitted their mistake finally on 17 dec,but i still need a resolution as phone will lock unless amazon pays the amount due by 16 jan 2022. I am devastated. Kindly help me.

[Neha Chiripal @nehachiri]

@ajassy @AmitAgarwal @amazon @amazonIN @Flipkart @SamsungMobile I bought Samsung S20+ on Amazon in jan21. Am getting msg from flipkart samsung upgrade plan since oct21 to pay pending amount,have told amazon to look into it as I paid full to amazon.But no response from amazon.

[Neha Chiripal @nehachiri]

@davehclark Dear Dave, i need your help. I bought Samsung s20+ on amazon india in jan 21, amazon bought phone on scheme from flipkart & now amazon owes money which unless paid,phone gets locked on 16 Jan 2022.Its amazons fault and i am suffering inspite of being a cancer patient.

[Neha Chiripal @nehachiri]

@True_Alpha23 @JBhattacharji @SamsungIndia @amazonIN @Flipkart @amazon But i am not getting a phone of my choice. Also amazon is the seller, it was not a third party purchase. I bought on republic day sale, why should i be penalised for it and why should i be made to pay more for a new phone for amazons mistake. What about harrasment charges.

[Neha Chiripal @nehachiri]

@AmitAgarwal I am stage 4 cancer patient under active treatment.have been seeking amazon help for samsun S20+ sold to me by amazon under flipkart upgrade scheme which is fraud. Now amazon owes money to flipkart. Amazon finally admitted the mistake but no resolution. How is this justified?

[Neha Chiripal @nehachiri]

@True_Alpha23 @JBhattacharji @SamsungIndia @amazonIN @Flipkart @amazon For me @amazonIN finally admitted that amazons seller did this fraud. Flipkart has no role to play in this as phone bought on amazon site. But i have no resolution still. Do you?

[Neha Chiripal @nehachiri]

@JBhattacharji @nalinmehta @SamsungIndia @amazonIN @Flipkart They tried to ignore me too but i didnt give up. Am a stage 4 cancer patient, under active treatment. Ultimately they investigated and agreed the scam was done by amazon seller. Its amazons fault but still i have no resolution. Hope you didn't let @amazonIN get away with it.