Neil Greathead

Current CCO at Smart Communications (@CCMInnovators) and change agent with a passion for customers.

[Neil Greathead @neil_greathead]

Thank you to @FutureofUtils for hosting - I enjoyed being a part of your Online Series! #CrisisAdapt20 #utilities

[Smart Communications @CCMInnovators]

"Make it easy for your customers to respond to you. Be authentic, be relevant, and be succinct." - @neil_greathead addresses how to shift from communications to conversations with your #customers in this panel discussion. #CrisisAdapt20 https://t.co/yDs0gQgQSH

[Neil Greathead @neil_greathead]

Incredibly proud moment for our team! We're thrilled to be recognized by @IDC as a Leader in #CCM and look forward to continuing to deliver exceptional digital #customerexperiences at a time when it’s more important than ever.

[Smart Communications @CCMInnovators]

We're thrilled to share we've been named a Leader in the @IDC MarketScape Worldwide Customer Communications Management (CCM) 2020 Vendor Assessment, recognized for our early transition to full multi-tenant #SaaS and more. Check out the full release here: https://t.co/eDAmFYHXNR

[Smart Communications @CCMInnovators]

Is your business feeling the #Brexit impact? @MarTechAdvisor shares tips on how to prepare for challenges, featuring insight from @JamesBrown_SC on how to manage the #customerexperience to maintain ongoing relationships throughout the #customerjourney. https://t.co/NMKGTE8NjT

[Smart Communications @CCMInnovators]

Some #WednesdayWisdom via @GBAFReview addressing the key to effective #customercommunications for #finserv businesses and how to stay on the FCA's good side (while keeping your customers happy!) https://t.co/9wnD8T0esB

[Neil Greathead @neil_greathead]

Are you prepared to deliver the best possible experience to your customers, as efficiently as possible? Download this collection of insight today and make conversations SMARTer in 2020! https://t.co/rNoly9Uqxx

[Neil Greathead @neil_greathead]

Share your thoughts with us! #CCM #CX

[Smart Communications @CCMInnovators]

Calling all #CCM and #CX experts! We're looking for your help identifying key trends that will revolutionize #customercommunications in 2020! Share your thoughts below (which may make an appearance in our 2020 Predictions piece...)

[Neil Greathead @neil_greathead]

In our latest #blog post, I share 3 ways #financialservices companies can proactively scale customer communications and keep up with customer expectations.
https://t.co/aB3sAjmALu

[Smart Communications @CCMInnovators]

We're less than 2 weeks away from #innovateUK2019! Still haven't secured your spot? We have good news, registration is still open! Click here for more details on what to expect: https://t.co/Q9W7gNyKR3

[Neil Greathead @neil_greathead]

Curious to know which new #communication channels offer the most potential for change in the #finserv industry? We'll cover this and more at next week's Financial Services Executive Briefing. Request your invitation now! https://t.co/qiPgBVXL5O @MarketforceLive

[Intelledox @Intelledox]

We're all excited to be a part of @CCMInnovators family. @mrcrbrown , head of product at Intelledox is so thrilled, he wrote a blog explaining why. Read-> #SMARTerTogether https://t.co/q0DDRplkiU

[Neil Greathead @neil_greathead]

@CCMInnovators @Intelledox Great photo, even greater team! @CCMInnovators @Intelledox

[Smart Communications @CCMInnovators]

We can't believe it's already been a week since adding the @Intelledox team to our family! Time flies when you're having fun, right? #ThrowbackThursday #SMARTerTogether https://t.co/l3ti2CwinD

[Neil Greathead @neil_greathead]

Did you hear the exciting news? With @Intelledox, we're #SMARTerTogether and revolutionizing #customercommunications. See our press release for more details!

[Smart Communications @CCMInnovators]

Exciting news! We're thrilled to announce we've acquired @Intelledox Together we’ll deliver the industry’s only cloud-based, next-generation customer communications management platform. Learn why we're #SMARTerTogether in our recent press release: https://t.co/gRM8JsDan8

[Neil Greathead @neil_greathead]

Have you downloaded our recent #benchmark study report? #SMARTstudy #customercommunications #customerexperience

[Smart Communications @CCMInnovators]

Are #customercommunications getting SMARTer? Download our recent study with to learn more about how consumers want to be communicated with and where improvements are necessary to close existing #communication gaps. https://t.co/YzgSBYfpnf

[Neil Greathead @neil_greathead]

I'm excited to participate in an upcoming #webinar hosted @_Tech_NOVA and fellow industry experts as we present Building Powerful #CustomerCommunications in #Financial Services. Join us next Tues., June 4!

https://t.co/5uGAciWm0U

[Neil Greathead @neil_greathead]

Leaving Miami feeling incredibly inspired by the conversations and sessions held at this year's #innovateus2019. Thank you to all who helped make this event such a success. I look forward to continuing the journey with you and making #digitaltransformation SMARTer together.

[Smart Communications @CCMInnovators]

Our CEO @JamesBrown_SC chimes in on the importance of adopting new forms of #customercommunications as it relates to @Apple's new #AppleCard announcement. Read more here: https://t.co/tcJUs5rdW8

[Neil Greathead @neil_greathead]

In case you missed it, the agenda for #INNOVATEUS19: #DigitalTransformation Made SMARTer has been released! You can see more details and register here: https://t.co/pyIZrGmRLz See you in Miami!

[Neil Greathead @neil_greathead]

We're almost one month away from #INNOVATEUS19 and I hope that you will join us! Space is limited, but there is still time to secure your seat. Click here for more details and to register: https://t.co/CjpSqVTo7a

[Smart Communications @CCMInnovators]

Are you ready to discuss ways to make your #DigitalTransformation SMARTer? #INNOVATEUS 2019 will take place at the beautiful Four Seasons Hotel Miami and we're looking forward to many chats on all things #cloud and #CCM. Save your spot today! https://t.co/7HbPzuMXeF

[Neil Greathead @neil_greathead]

Today's #FlashbackFriday - my first #blog post last month when joining @CCMInnovators: 2019: The Year of the #Customer https://t.co/lJFses9Fsu Extremely excited and proud to be a part of this team!