Neil Harmon

Ex Great Britain and Ireland Rugby League International who's always looking forward to the next SPF Challenge. Also huge Abraham-Hicks fan

[Neil Harmon @neilharmon]

📷 UPDATE @lace_io @InputOutputHK After 3 weeks & multiple contacts, I finally got a response. One line. No technical evidence. No explanation. Just "we won't reimburse you" and all tickets closed. For a $43,000 loss. 📷📷 #Cardano #ADA

[Neil Harmon @neilharmon]

I am now escalating to UK legal counsel under the Consumer Rights Act 2015. All correspondence retained. @lace_io — you have 5 business days to respond substantively before formal legal action begins. #Cardano #ADA #LaceWallet #ConsumerRights

[Neil Harmon @neilharmon]

🚨 UPDATE @lace_io @InputOutputHK @IOHK_Charles After asking for the technical evidence behind their investigation into my missing 171,730 ADA, their response was: "Our findings remain unchanged. We consider this matter closed." No evidence. No explanation. Closed.

[Neil Harmon @neilharmon]

9 years accumulating ADA. $43,000 lost during YOUR V2 upgrade. 2 dismissed support tickets. Zero technical evidence provided. This is how @lace_io treats a loyal #Cardano holder of nearly a decade. @Cardano_CF @InputOutputHK #ADA #LaceWallet

[Neil Harmon @neilharmon]

Now I can't even send my remaining ADA — getting "Could not build the transaction" error. Another V2 bug. I've been a loyal #Cardano holder. This is how @lace_io treats users who lose $43,000 during THEIR upgrade? @Cardano_CF @IOHK_Charles

[Neil Harmon @neilharmon]

📷 UPDATE @lace_io @InputOutputHK After 3 weeks & multiple contacts, I finally got a response. One line. No technical evidence. No explanation. Just "we won't reimburse you" and all tickets closed. For a $43,000 loss. 📷📷 #Cardano #ADA

[Neil Harmon @neilharmon]

Your own public post acknowledged a "migration bug" & "storage issue affecting large wallets" in V2. My 171,730 ADA disappeared simultaneously with my V2 restore. Your "investigation" gave ZERO technical detail on how you ruled this out.

[Neil Harmon @neilharmon]

@lace_io @Cardano_CF @IOHK_Charles Thank you, I've just replied to your email.👍

[Neil Harmon @neilharmon]

I've contacted @lace_io support on May 8, 11 and 16. I requested a human agent on May 8. 20 days later — ZERO response. Has this happened to anyone else after restoring in Lace V2? Please RT 🙏 #Cardano #ADA #LaceWallet @Cardano_CF @IOHK_Charles

[Neil Harmon @neilharmon]

@stationliv_ @lace_chain I've just posted on @Lace_chain so let's see if I atcleast get a reply as I've waited nearly 3 weeks for https://t.co/1nD7d2V0oJ to respond to my email and still waiting for a response from iohk.zendesk over the same time period! @Cardano

[Neil Harmon @neilharmon]

@lace_chain ⚠️ @lace_io @InputOutputHK I restored my Daedalus wallet in Lace V2 on May 3. Immediately after, 171,730 ADA (~$43,000) was sent to a wallet I DON'T own — without my authorization. I believe this matches your acknowledged V2 migration bug. 🧵

[Neil Harmon @neilharmon]

@AskRyanBennett Hi Ryan, thank you for your reply. I restored from my Daedalus seed phrase

[Neil Harmon @neilharmon]

Tx ID: b34048aa247a02469ff70bb966eff17ec30aaa078eaaec341483a32ffb2f9187

My stake key: stake1uxqfnxq94n0vmr7dgyere6my89y33nlnzfhvnzgxmjqk65sjz0k5k

Funds went to: stake1u94hd9ulaxux276efrnzazw3z98rj5cjed3xk905k8natnqv67x27

Verifiable on https://t.co/0NLvXdObnD

[Neil Harmon @neilharmon]

⚠️ @lace_io @InputOutputHK I restored my Daedalus wallet in Lace V2 on May 3. Immediately after, 171,730 ADA (~$43,000) was sent to a wallet I DON'T own — without my authorization. I believe this matches your acknowledged V2 migration bug. 🧵

[Neil Harmon @neilharmon]

@SaveAmericaNew A

[Neil Harmon @neilharmon]

@Morley133Chris Sincere condolences Chris to you and your family, he was a top man❤️

[Neil Harmon @neilharmon]

@virginmedia please provide a customer service number to call. My contract is in the UK but I'm working in China and have just received my new SIM but can't activate it. I only have 2 days left before it becomes useless.....again!!!!

[Neil Harmon @neilharmon]

@virginmedia No, I received it whilst I'm abroad so even more important to have a number to speak to someone as I'm running out of time to activate it!

[Neil Harmon @neilharmon]

@virginmedia What does it take to get someone on the phone to sort an issue out with my SIM. I'm currently working abroad and after receiving my 2nd SIM that's not working what's the point paying £40/month!!!!

[Neil Harmon @neilharmon]

@virginmedia No I received it whilst working abroad so it's even more important to have a number that I can speak to someone as I only have a month to activate it and due to covid I now have 2 or 3 days left!

[Neil Harmon @neilharmon]

https://t.co/PZYRRq1Ibh