Neil Smith

[Neil Smith @neilsmit221]

@SW_Help Any update? Still only 9 coaches, still overcrowded, while the slow trains before and after this train turn up EMPTY with 10-12 coaches.

[Neil Smith @neilsmit221]

@SW_Help have you permanently removed a carriage from the 07:18 from Winchester to Waterloo? It’s chaos every morning and you haven’t announced anything.

[Neil Smith @neilsmit221]

@SW_Help Thxs. It’s be helpful if SWR made announcements to customers at stations. Even the station master says he has no idea why the train lost a carriage. Given it’s the busiest train of the day and all other trains near that time have maintained full formations, it’s frustrating.

[Neil Smith @neilsmit221]

@SW_Help if you really aren’t going to bring back the 10th coach on the 0718 from WIN-WAT can you at least explain why? The trains before and after it both have 10 to 12 coaches and are half full, whilst the train you sacrificed coaches from is bursting at the seams!

[Neil Smith @neilsmit221]

@SW_Help What are the “701 units”?

[Neil Smith @neilsmit221]

@SW_Help The 06:18 train (exactly 1 hr earlier than my normal train, has 10 carriages. Clearly it needs them 😂 Think it through @SW_Help and give the 07:18 back its 10th carriage! It’s chaos every morning and you still haven’t communicated the changes even to your station staff!

[Neil Smith @neilsmit221]

@SW_Help Still no announcements at the station and it’s chaos every morning. There are literally no seats and it’s causing a lot of grief. Are you not able to provide an update?

[Neil Smith @neilsmit221]

@SW_Help Thanks for confirming. As I said it would be nice of the station staff and screens to point this out. It’s chaos every morning when the train pulls up.

[Neil Smith @neilsmit221]

@SW_Help Thanks, so can you confirm this is a temporary issue and the plan is to return the train to 10 carriages eventually? Most passengers couldn’t board again today. It would be helpful if the station staff could make any announcements.

[Neil Smith @neilsmit221]

@Starbucks your franchise system in the UK is so bad for customer experience. No points when you order, can’t redeem drinks, no Amex. You should do a better job of managing customer journey

[Neil Smith @neilsmit221]

@SW_Help They came and reengaged one of the two tripped lighting tracks, but not the other one. Two are tripped and one is still out so the motorcycle parking area has no lighting. Can they come back? It’s been nearly two months now. Shouldn’t the team be doing heath and safety checks??

[Neil Smith @neilsmit221]

@SW_Help could you let Winchester Station know that the lights don’t work in about a third of the covered parking. It’s pitch black at night. It’s been that way for a month and the local team don’t seem to know anything about it.

[Neil Smith @neilsmit221]

@SW_Help No surprises, another few days, still nothing done

[Neil Smith @neilsmit221]

@SW_Help Hi guys, another week, still no change. I can’t believe you’re doing nothing about such a safety risk 🤷‍♂️

[Neil Smith @neilsmit221]

@SW_Help Thanks, I appreciate things can take time but it’s been down for four weeks and is a safety issue. It just looks like the lighting circuit has tripped.

[Neil Smith @neilsmit221]

@SW_Help Thanks, it’s the covered area in the northbound car park where the motorcycle parking is.

[Neil Smith @neilsmit221]

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[Neil Smith @neilsmit221]

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[Neil Smith @neilsmit221]

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[Neil Smith @neilsmit221]

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