@etihad It was such a shame, we really like the in-flight service we got last time, we had a great time in Abu Dhabi and Dubai and was hoping to fly with Etihad every time from now on but I’m not so sure now
@etihad Last time we booked Etihad Airways flights with 2 days stopover in Abu Dhabi in March, apart from finding out that our first night hotel got cancelled by the airline everything else was great. (More in comment)
We booked the hotel through Etihad stopover program, got booking confirmation emails for both nights. However, when we arrived at the hotel, the hotel staff told us that the first night booking got cancelled by the airline,
@etihad and there was nothing, can someone let us know if we are getting to stay in the hotel we chose or do we have to look for somewhere else to stay by ourselves or should we cancel the booking and book with other airlines??
@etihad We called Etihad about this for 6-7 times already and still doesn’t get the hotel booking confirmation, it has already been 33 days.
Every time we called, the staff said “You will get confirmation email within 24 hours” or “Someone will contact you back in 24 hours”
@etihad@etihad Last month we booked deluxe tickets with Etihad again with 2 nights stopover option in Abu Dhabi, we selected the same hotel we stayed last time as we liked the place so much, however, we are still waiting for the hotel booking confirmation.
@etihad we stayed in that hotel for the night and had to pay extra £200 for the hotel, it would have been nice to know in advance that the booking got cancelled.