@RoyalCaribbean Hi Jo, thank you but this is the same response I’ve received multiple times already. “Addressed” doesn’t answer why the mandatory $250 fee wasn’t applied per your published policy, or compensate me for 2 days of unusable balcony. Happy to share the full paper trail publicly.
@RoyalCaribbean confirmed balcony smoking on Spectrum of the Seas. Your policy says $250 fine "will be applied." It wasn't. Executive Office: decision is "final, will not be acknowledged."
Filed with Cyprus Maritime Authority.
Balcony fires are real. 🧯
@RoyalCaribbean Hi Jo, happy to DM. For context this has already been escalated through Guest Relations and the Executive Office (who told me further emails "will not be acknowledged"). I've also filed with the Cyprus Maritime Authority. DMing now.
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