students against nelnet

account dedicated to boosting complaints about nelnet's absurd failure to service student loans

[students against nelnet @nelnetscam]

alright looks like this account has gotten a few followers, so maybe replies will be seen. I'll start retweeting nelnet complaints every day. please help grow 🙏

[Nite Painter @NitePainting]

@nelnetscam @Nelnet Well, I can no longer access my account even after updating my password. My balance has gone down $0 since I started repayments last year, in fact the balance has gone up even though I haven't missed a payment. This is a scam.

[Jerod @NugeTheLegend]

@Nelnet you guys can’t send an email except when my account is a month past due? Oh and I’m not allowed to email or contact you “due to high volumes” but the fucking pay portal still works? Get real.

[BigRed @Ryan_Flan_30]

Great Lakes Student Loans: Youre able to talk to a human most times within 2 minutes and they do everything for you.
@Nelnet: Hey we bought your student loans!!! You ready for this absolute nightmare while working with us!!! Thanks for choosing us!!!

[August Levesque @lilauggie4]

@Nelnet I got notified that I have to recertify for my IBR… yet there’s nowhere to do it on your site when I log in?! I’ve been searching for about 30 mins. Help!!?

[ɐɹɐpɟoʇsoɥƃ @GhostofDara]

I was someone who recerified early with @Nelnet and experienced an increase. Went to check to confirm my payment would go back to the prior, but can't get in. Per usual: how am I supposed to even follow the rules if I can't access my account?

[3PuttBogey @_3_Putt_Bogey]

@asdfghjklaura3 @Nelnet When I spoke with someone after asking the first 2 reps to escalate my call to someone in management, the person I spoke with said she is THREE WEEKS behind in call logs for complaints.

[J̶̛̣̌͗͑̀̈́̊̈́̀o̷͇̖̭̰͔͎̯͔̲̗̾͐͑̓̂̀̄͝Ḳ̴̘̯̅͛̔̅́̔ͅe̵ ☄️ @JoKe_U812]

@Nelnet Their "resources" that are available 24/7 is their website, which is no help. No way I'm even trying to pay what they say I owe this month(wrong amount), so loans will go into default.

[Ian “El” Trutt 🇵🇷🏳️‍🌈 @IanGregoryTrutt]

Nelnet: Payment is due 2/15/24.
Me: It clearly says January 2025.
Nelnet: We sent you a letter on 12/20/23.
Me: Never received.
Nelnet: It’s in your inbox.
Me: On the site that when I login it says payments will begin next January? And now shows it’s going to charge me next week?

[students against nelnet @nelnetscam]

completely unacceptable @usedgov.

[curlfriend✨ @soulhealer_]

All the scheming and scamming going on and NelNet still standing? My god 😩

[students against nelnet @nelnetscam]

hey @usedgov can we get the names of your social media managers so we know who to include in the complaint when we file the class action? don't want to miss anyone. thanks. @Nelnet

[In Neutral 🇺🇸🗽⚖️ @iamtwm_]

@1890Initiative @Nelnet I have been calling you people for months! I need help with my loans and I cannot get in my account! I’ve change the password and it keeps saying my information can’t be found. So how am I supposed to get in? For the 100th time… HELP!

[Brian Lefevre @BrianLefevre99]

@EdDebtJustice Just got off the phone with @nelnet. When they told me I had no update I asked if they had any updates. “The January 28th deadline passed and we were told the department has been granted an extension with no firm timetable on when refunds will be received.” She clearly read it.

[Brown Eyed Lover 🤎 @_bookishblkgrl]

@XavierDLeau @RdotSpoon Cauas Nelnet wants me to pay $1400 a month…that is half of my monthly salary. Who tf comes up with this math?

[Blake Smith @SmithBlake_5]

@Nelnet how do you expect us to make payments when you’re not allowing anyone to log in? The site is always “down”, meanwhile you drive interest up and charge “late/missed payments” this needs to be fixed and addressed.

[Blake Smith @SmithBlake_5]

@nasld010124 @Nelnet Same. How can I login if the site is always so conveniently down

[students against nelnet @nelnetscam]

@cxmchi97 @Nelnet hate to be the bearer of bad news, but that's every day 😞