Vanessa Fretwell

I'm London born and lived in Sydney for 13 years. Recently returned to Blighty. Taking a long overdue Gap Year and hoping to start travelling again soon !!

[Vanessa Fretwell @nessz4]

@KensingtonRoyal Well done for being so brave. I’m sending you positive vibes and hope that you, William and your beautiful family can now have the privacy to concentrate on your recovery. The nation loves you and we can’t wait to see you back fully recovered ❤️

[Vanessa Fretwell @nessz4]

@HalifaxBank Thanks Scot I’ll give them a call

[Vanessa Fretwell @nessz4]

@HalifaxBank - I would like to close one of my credit cards with you which has a nil balance as I no longer use it - can you please advise how I can do this online - thanks

[Vanessa Fretwell @nessz4]

@Qantas - I have now sent a third private tweet to your customer services over the past 6 days. Please can someone look at it and respond

[Vanessa Fretwell @nessz4]

@Qantas what has happened to your customer service?!!! I've spent over 6 hours on phone calls trying to sort out a booking using a Flight Credit and have also been waiting over 2.5hrs for a response from your Twitter account #unhappycustomer

[Vanessa Fretwell @nessz4]

@Ryanair - please congratulate your flight crew on the FR28 from Palma Majorca to Stansted tonight for the professional way they have dealt with two drunk obnoxious passengers. The number 1 is particularly good. Thanks

[Vanessa Fretwell @nessz4]

@CommBank Hi Nat - I have sent the message but no reply yet and it's getting late over here. Still no connection to an agent via Ceba - over 1hr now !!

[Vanessa Fretwell @nessz4]

@CommBank - I am calling your call centre from the UK. I have already been cut off once after holding for 20 mins. Now the wait is 1 hour. I'm on a pay as you go phone and need to increase my international transfer limit. Ceba tells me to call you - can someone please help me

[Vanessa Fretwell @nessz4]

@CommBank I mean i don't know which address to use to DM you

[Vanessa Fretwell @nessz4]

@CommBank Hi Nat - how do I do that please as I only have the Commbank Twitter account

[Vanessa Fretwell @nessz4]

@CommBank I do not have access to a landline and have been waiting to be connected to an agent via Ceba on the Commbank app for nearly 45 minutes now. Can someone call me please

[Vanessa Fretwell @nessz4]

@utdreport @SiClancy The haters never win. Stay strong

[Vanessa Fretwell @nessz4]

@MarcusRashford England is proud of everything you’ve done and your performance in the team. No need to apologise. These haters do not represent true England supporters. Sending love ❤️

[Vanessa Fretwell @nessz4]

@CMO_England Chris - you are an amazing man and we all respect and thank you so much for the work that you are doing for us and your commitment to beating this virus. Your daily briefings and your calm attitude are amazing. Thank you

[Vanessa Fretwell @nessz4]

@grind do you sell a “plastic “ keep cup please ? I’ve looked on your site but couldn’t find one. I buy your coffee pods and lost my keep cup today so I thought I’d add one to my order

[Vanessa Fretwell @nessz4]

@VodafoneAU - I have an Australian mobile number but am in the UK and it will not work. I want to add roaming but cannot do so online. I need some help but cannot call from my phone and cannot find a chat function on the website. Can you help please

[Vanessa Fretwell @nessz4]

I'm fundraising for Brain Tumour Research. Check out my @JustGiving page and please donate if you can. Thank you! #JustGiving https://t.co/sqQjs2q0wu

[Vanessa Fretwell @nessz4]

@qatarairways @STallingSmith appalling after sales service. Call centre agent gave incorrect advice about my class luggage allowance. You have accepted this was your error but refuse to refund the excess luggage fees charged at checkin. case CAS1335905-T5C6C8 #unhappycustomer