Nest Support Canada

Looking for help? Find us over on @googlenest.
Avez-vous besoin d'assistance? Contactez @googlenest.

[Nest Support Canada @nestsupport_ca]

@quotableodie Please reply to our direct message so that we can assist you further.

[Nest Support Canada @nestsupport_ca]

@quotableodie Please send us a direct message so that we can assist you further with this.

[Nest Support Canada @nestsupport_ca]

@pilchardfish We've gotten reports of this happening to some customers. We apologize its happening and our team is working to resolve the issue as quick as they can. We appreciate your patience.

[Nest Support Canada @nestsupport_ca]

@pilchardfish We've just received confirmation that this is an issue on our end that we're currently investigating. Please give us 1-2 days, and if you're finding that the issue still persists in that time please follow up with us.

[Nest Support Canada @nestsupport_ca]

@ParvezMJ We cannot guarantee that this will work for you or advice that you purchase it, as it is not currently supported in Canada, but we appreciate your interest! You can learn more about devices supported in your region here: https://t.co/biUizB0efd

Need more help? DM us!

[Nest Support Canada @nestsupport_ca]

@marcmasse93 Nous sommes vraiment désolés que vous ayez rencontré ce problème. Nous venons de vous envoyer un message privé avec toutes les informations nécessaires.

[Nest Support Canada @nestsupport_ca]

@dallasjlee If needed you can charge the display using a micro-USB cable to get the battery level up more quickly.

https://t.co/Mre6VBElC3

[Nest Support Canada @nestsupport_ca]

@dallasjlee Please check your battery level on the thermostat itself under Settings > Technical Info > Power. If it's below 3.6 V, it will disable Wi-Fi. At 3.7 V you can manually reconnect under Settings > Network, and at 3.8 V it should automatically reconnect.

[Nest Support Canada @nestsupport_ca]

@dallasjlee Can you please let us know what you need help with please. Thank you.

[Nest Support Canada @nestsupport_ca]

@WillMil62060225 We're sorry to hear that your Nest Learning Thermostat is not working as expected, could you please send us a DM so that we can further assist you?

[Nest Support Canada @nestsupport_ca]

@JamesKello You're quite welcome. Please feel free to reach out if you ever have questions about any of our products. Just a side note, all of our products have a specs page and have an operating temp listed there. Have a great day.

[Nest Support Canada @nestsupport_ca]

@JamesKello As long as the device is not physically abused, the warranty will be honored.

[Nest Support Canada @nestsupport_ca]

@JamesKello Thanks for your feedback and well send this up to the correct department. We apologize for any confusion on our products.

[Nest Support Canada @nestsupport_ca]

@JamesKello Understood. None of our products are rated for that cold of a temp at this time. On the specs pages of all our products are the operating temps. With tempos that cold, you may lose some functionality.

[Nest Support Canada @nestsupport_ca]

@JamesKello Thanks for letting us know. Is your home outside the temp range for the Hello? [5˚F to 104˚F(-15˚C to 40˚C)] If so, We apologize for not asking about that first. When it gets below the recommended temps, it can cause you to lose some functionality with the Hello.

[Nest Support Canada @nestsupport_ca]

@JamesKello You're welcome. Have a great day.

[Nest Support Canada @nestsupport_ca]

@JamesKello There is a 2-year warranty on the Nest Hello, but there would need to be more troubleshooting without support before a warranty replacement can be shipped. This will require to be troubleshot with our live support via phone or chat. https://t.co/cPgD0jwYlP