15- Rethink buying a #Chevrolet altogether. If this is how they treat paying customers, you’re better off with another brand.
After this ordeal, I’m seriously considering switching to a Jeep Gladiator. Enough is enough!
14- This has been the worst customer service experience of my life. From start to finish, there was zero accountability, no communication, and blatant disregard for the customer.
My Advice:
Avoid Steve Rayman Chevrolet in Smyrna GA at all costs.
13- Finally, I turned to YouTube University, and after an hour, I figured out they hadn’t plugged the cable back into the wiper motor.
My Final Takeaway
12- After weeks of trying to get ahold of him, leaving voicemails, talking to his admin DeeDee, she gave up an email. I can't believe my wife was able to get that far! Do you think that helped today? Nope. No response, No calls back. No replies. No help!
11- When we called the dealership the next morning (Monday, between 8:30–9:00 AM), we left voicemails, emailed, and kept trying to reach someone. After countless attempts, I resorted to emailing the service director, Dan Carcione ([email protected]).
10- The next day, my wife discovered another issue: the windshield wipers didn’t work—during rain, no less! They hadn’t even reconnected the wiper motor. The dealership’s lack of attention to detail could have put my family in danger.