new experience

Innovative London-based user experience research consultancy

[Jo Wheeler @Wheelerjo27]

Check out our two new reports on home retrofit. Many thanks to the authors, Andy Boyle @otley2030 and Simon Rubens @newexp_research

[new experience @newexp_research]

Today @UKGBC publishes research new experience conducted into consumer attitudes towards whole-house retrofit, required to meet 2050 Net Zero targets. Read the report here https://t.co/O2KhfrJjag

[UK Green Building Council @UKGBC]

NEWS: As part of UKGBC’s #AcceleratorCities programme we have published two new resources designed to complement the existing guidance and evidence base, and support the acceleration of #HomeRetrofit

#NetZero @GFI_green @newexp_research
https://t.co/Z4HhKKxCKV

[new experience @newexp_research]

Great to have had the chance to present on our work for Hive Link at #HCID2019 yesterday...and thanks to @J_J_Knowles for the photo

[new experience @newexp_research]

Looking forward to speaking tomorrow at #HCID2019 conference with theme #DesignForGood about our work with Hive Link, supporting older people living independently for longer through IoT technology

[new experience @newexp_research]

Looking forward to giving this talk at #HCID2019

[Interaction Lab @cinteractionlab]

How can #IoT help older people live independently for longer? Simon from @newexp_research will share his experiences conducting design research for the Hive Link smart home service at #HCID2019 in his talk 'Understanding user needs for assisted living technologies' #DesignforGood

[new experience @newexp_research]

Great to have been involved in this trial of Heat as a Service. Nice video to explain the concept and customer benefits

[Energy Systems Catapult @EnergySysCat]

"We've created a Living Lab of 100 homes upgraded with smart heating controls to tria; l selling Heat as a Service rather than kWh." - @MatthewLipson
Find out more

[new experience @newexp_research]

Gas central heating to be banned in new homes from 2025 https://t.co/In4SWDHRQl Exciting implications for our work with the Energy Systems Catapult on selling heat as a service https://t.co/1mwcmMY8pu

[new experience @newexp_research]

Really exciting to see how our field trial and research for @EnergySysCat over the last 2 years is now entering the real world with @BristolEnergy selling heat as a service in warm hours rather than kWh

[Energy Systems Catapult @EnergySysCat]

.@BristolEnergy becomes the first UK energy supplier to trial selling ‘heat as a service’, rather than kWh. Driven by digitalisation and data science, households in our Living Lab can buy a ‘Heat Plan’ tailored to their individual home and lifestyle.
https://t.co/hRfWrHLJwS

[new experience @newexp_research]

Used the System Usability Scale (SUS) in testing last week. 5 out of 15 didn't recognise the word 'cumbersome'. Does the scale tacitly assume a high level of education? None of our sample were tertiary educated

[new experience @newexp_research]

Free #electricity in exchange for sharing #data. Such developments along with potential new business models relating to zero carbon #energy delivery that we have been working on create major implications for the user experience of energy consumption https://t.co/l8TZ7sTlsH

[new experience @newexp_research]

Counter-factual explanations may help users accept #AI decision making https://t.co/f31oFJd4uJ

[new experience @newexp_research]

Great #TEDtalk on the paradox of choice. Choice/decision puts doubt & responsibility on us - making us anxious & unhappy with only ourselves 'to blame'. #AI could improve shopping to outsource decisions. Regret the decision later? we don't blame ourselves https://t.co/cjpGIt2bvb

[new experience @newexp_research]

We know that customers sometimes crave friction in the authentication user experience, and it seems this is taken further with @Barclays allowing customers to switch off #spending. The harder the experience, the better the experience https://t.co/cFaNxVB53r

[new experience @newexp_research]

This long-hailed coming together of #autonomous driving capability with platform economy taxi service will surely have mind-blowing consequences - for the #automotivebusiness, #gigeconomy, #roadsafety and #commutingtime @Waymo
https://t.co/U9ket90ofe

[new experience @newexp_research]

Heuristic Evaluation methodology gets a makeover. Methods like #PURE create better systems faster & on a budget. PURE + research with real users catch #usabilityissues which participants can struggle to articulate. Experts & research make a great pairing.
https://t.co/BryIVRYFF8

[new experience @newexp_research]

Could #automotive market mirror #mobile market with 2 dominant #OSs subordinating brands to basic hardware platforms? https://t.co/QHl5pswJo9

[new experience @newexp_research]

Observe, learn, iterate. Don Norman (@jnd1er) sums up the best way to approach Human Centered Design, even in an Agile-based world. #hcd https://t.co/12QUBkCNv4

[new experience @newexp_research]

While @Uber may relish its battles with incumbent cabs and regulators, aquiring #BirdScooter or #LimeScooter brings them up against a completely different 'enemy' - pedestrians. Might they have met their match?
https://t.co/t9xugOR0HT

[Matthew Wall @matthew_wall]

Question for @Gatwick_Airport: Where's your electronic jamming that can disable rogue drones and prevent such occurrences? https://t.co/ORt5VfB0tL