Ngalula1964

[Ngalula1964 @ngalula1964]

@CCODRPlatform what do I do if @UberEats are refusing to refund my money for an order I never received? I complained the very same day it happened and have continued to complain since and now their reason for no refund is because I have complained outside of the 48hr time frame.

[Ngalula1964 @ngalula1964]

@UberEats do not use this app as you will be charged for food you never received and are told “sorry to hear about that” when you complain. You complain again & are told you won’t get your money back because you complained after 48hrs. Who would wait 2 whole days?! Poor service!

[Ngalula1964 @ngalula1964]

@UberUKsupport and now you want to hide behind the statement that you cannot refund me because I complained after 48hrs which I didn’t? Unacceptable! You were quick to debit money from my account, return it just as quickly. Money doesn’t grow on trees!

[Ngalula1964 @ngalula1964]

@UberUKsupport Hi, which ombudsman service do I use to log a complaint to about Ubereats and how my consumer rights have been violated? I have been complaining about the same issue for over 3wks and all I’m being told is that you cannot refund as I complained after 48hrs…1/2

[Ngalula1964 @ngalula1964]

@UberUKsupport had my complaint been dealt with correctly when I first complained within 48hrs instead of a lazy automated generic message being sent back then we would not have an issue right now. You will not get away with charging me for food I never received.

[Ngalula1964 @ngalula1964]

@UberUKsupport had there been any actual customer support, you would have found that there had been no attempt by the delivery driver to call/text me. Why would I place another order for the exact same food had I received it the first time? Does that honestly make sense?

[Ngalula1964 @ngalula1964]

@ubereats_uk had my complaint been dealt with correctly when I first complained within 48hrs instead of a lazy automated generic message being sent back then we would not have an issue right now. You will not get away with charging me for food I never received.

[Ngalula1964 @ngalula1964]

@UberEats Hi, which ombudsman service do I use to log a complaint to about Ubereats and how my consumer rights have been violated? I have been complaining about the same issue for over 3wks and all I’m being told is that you cannot refund as I complained after 48hrs…1/2

[Ngalula1964 @ngalula1964]

@ubereats_uk Hi, which ombudsman service do I use to log a complaint to about Ubereats and how my consumer rights have been violated? I have been complaining about the same issue for over 3wks and all I’m being told is that you cannot refund as I complained after 48hrs…1/2

[Ngalula1964 @ngalula1964]

@ubereats_uk which is false! I complained as soon as the incident happened via the app & was refused a refund although I never got my food! Food that I ordered again, so I paid twice! And now you refuse to refund me because it’s out of the time frame? 2/2