Across Namibia, mobile consumers experience unexplained airtime depletion every day.
In the absence of specific regulation, Namibian mobile consumers have no transparency obligation, no independent oversight and no mechanism to hold billing systems accountable.
The consequences fall hardest on those who can least afford it. This is not only a consumer protection failure. It is a barrier to meaningful digital inclusion and economic participation.
Read this edition of Governing the Digital Age.
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