Daniel

Lead UI Designer.

[Daniel @nicebeardmate]

2 years of designing, feedback, amendments, mock-ups, prototypes, PDF’s, meetings, late nights, early mornings, however its without doubt my best experience as a designer (and I got to work with one of my design studio heroes Pentagram) #johnlewisandpartners #pentagram #uidesign

[Daniel @nicebeardmate]

@RingGo_parking my car VW polo is registered in your app as HGV. I can’t park anywhere in my town. Please fix this for me.

[Daniel @nicebeardmate]

@VeryNeko_UK As you can see from my message that is what I have been attempting to do

[Daniel @nicebeardmate]

@VeryNeko_UK any update on my refund? You are breaking records on poor customer service.

Anyone that happens to be reading this - think carefully before shopping with Very Neko or any other THG biz.

[Daniel @nicebeardmate]

@VeryNeko_UK I was asked to send a DM directly which I did.

[Daniel @nicebeardmate]

@VeryNeko_UK please can u help me with my order? It was a birthday present that has never arrived. I would like a refund please.

[Daniel @nicebeardmate]

@VeryNeko_UK I still don’t have a refund. Anyone reading this be very cautious from buying anything a company that is part of THG . Just look at the Trust Pilot reviews (I should have!)

[Daniel @nicebeardmate]

@zavvi_cs @starbug09 Same problem here. Had the same experience with other companies that are part of the HUT group. They should be investigated.

[Daniel @nicebeardmate]

@zavvi_cs my order has still not been dispatched. I’ve been waiting a while now. Please can someone help?

[Daniel @nicebeardmate]

@virginmedia It needs to be removed due to house renovations. Please can you advise?

[Daniel @nicebeardmate]

@virginmedia Hi, i am no longer a Virgin customer can i have the brown box and wiring attached to my outside wall removed?

[Daniel @nicebeardmate]

@AskSmythsToys I have messaged many times and no one is responding!!! My order has not arrived it’s been lost by Hermes who are absolutely useless. My order number is UK175372769

[Daniel @nicebeardmate]

@Hermesparcels my parcel has not arrived and I’ve had no update - it’s obviously lost.

I’ve been really disappointed with your service this year not the first time this has happened.

[Daniel @nicebeardmate]

@AskSmythsToys a Hermes delivery has still not arrived it was ordered back on 6th December - I’m assuming this is lost? I have had no information from Hermes ☹️

Please can someone help?

[Daniel @nicebeardmate]

@Hermesparcels Hello. My parcel was last tracked on the 10th December. I cannot get anything other than a bot response online. How do I escalate this as the parcel is clearly lost.

[Daniel @nicebeardmate]

@AskSmythsToys hi I’m waiting for a parcel to arrive should of been here on the 10th December. My Hermes says it’s been delayed and I have no more information about when it will arrive - has it been lost?

[Daniel @nicebeardmate]

@fehler Hoping you feel better soon Chris

[Daniel @nicebeardmate]

@AldiUK I'm trying to speak to customer service and i've been on hold now for 40 mins - is this normal????

[Daniel @nicebeardmate]

@kimmyyle @sketch Our whole team have been having this issue - i thought v66 would fix this?

[Daniel @nicebeardmate]

@centralline Your service was the worst this morning. Stuck underground over 20 mins. How can I get a refund?

[Daniel @nicebeardmate]

@wesbot Great taste 👌

[Daniel @nicebeardmate]

2 years of designing, feedback, amendments, mock-ups, prototypes, PDF’s, meetings, late nights, early mornings, however its without doubt my best experience as a designer (and I got to work with one of my design studio heroes Pentagram) #johnlewisandpartners #pentagram #uidesign